How Do I Get a Refund from Amazon?

You can get a refund or an exchange for an item you purchased from Amazon after returning the item. You can return an item to Amazon by dropping it off at any participating Kohl's store, a UPS store, or a UPS drop off location. You will first need to print out a return label before dropping the item off. Once the item is received, Amazon will process the return and issue you a refund back to your payment method or send you a replacement item in exchange.

How Do I Get a Refund From Amazon?

While Amazon itself gives you 90 days to return an item you purchased from its online store, other sellers on the site may have different policies. However, most sellers will work with you to ensure you are satisfied with your purchase. This article will explain everything you need to know to get a refund from Amazon.

How to Get a Refund from Amazon

If you are not satisfied with a purchase you made at Amazon, you can return it for a refund or exchange by following the steps below:

  1. Visit and log in to your account
  2. Click on "Returns and Orders" found at the top right corner of the page
  3. A page will open showing a list of all your previous orders. Find the item you wish to return and click "Return or Replace Items"
  4. A page will open showing all the items in that order, select the one you want to return then select the reason why you are returning it from the drop-down menu. You also have the option of leaving a comment. When you are done click "Continue"
  5. Choose whether you want your refund to be applied to your Amazon account for future purchases or put back on the payment method you used to make your purchase then click "Continue"
  6. On the next page select how you want to return the item. Options usually include dropping it off at a UPS Store, a UPS Drop off location, or at a Kohl's where they accept returned items for Amazon. When you are done making your choice, click "Confirm Your Return"
  7. You will be given a return label to print out and take with you if you are dropping the item off at Kohl's or add it to the package you are returning.

How Long Does it Take to Receive a Refund?

It could take up to 2 weeks for Amazon to receive the item and issue you a refund. Refunds can take anywhere from 2 hours to up to 30 days after that depending on your payment method. If you asked to exchange the item, it should take as long as it did to receive your order, to arrive. Check below for refund times and if you haven't received your refund after the time specified for your payment method, contact an Amazon associate by clicking here.

Refund Times for different methods after refund Is processed

  • Credit Card: 3 to 5 business days
  • Debit Card or Checking Account: Up to 10 business days
  • Prepaid Credit Card: Up to 30 days
  • Amazon Gift Card: 2 to 3 hours
  • SNAP EBT Card: Within 24 hours

Check the Status of Your Refund

If you would like to check the status of your refund, follow the steps below:

  1. Visit and go to the orders page
  2. Select "View Return/Refund Status" found next to the item you returned
  3. An order summary will open with the status of your refund displayed

Why Did GetHuman Write "How Do I Get a Refund from Amazon?"?

After thousands of Amazon customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Amazon? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Amazon if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Amazon Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Amazon in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get a Refund from Amazon? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 2 years ago
Updated 2 years ago
Viewed 833,920 times
Get a refund from Amazon
Get a return from Amazon
Get money back from Amazon
Get reimbursement from Amazon
Refund an Order

Paying Too Much for Cable?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!