If you need to return something you bought with an Amazon gift card, you need to know how to get your gift card refunded. Keep reading to learn about Amazon's policies and procedures regarding refunds and gift card purchases.
For the most part, you can return any Amazon item for a full refund if the return is made within 30 days of delivery. However, pharmacy items, grocery items, downloaded software, apps, videos, music, gift cards, flammable liquids, live plants, pet food, tickets, and Amazon Luna items are not eligible for return. You can return Amazon Renewed items, baby products, and items purchased from your Amazon Birthday Gift List or Custom Gift List for a refund within 90 days. You have 100 days for mattress returns. You have 180 days to return wedding registry items. You have 365 days to return Amazon Elements, Wickedly Prime, Mama Bear, Happy Belly, and Presto purchases. The normal return window is usually extended during the holidays. Items that are covered by warranties have their own return windows spelled out in those warranties.
All items must be in their original condition to qualify for a refund. Certain items, such as video games, DVDs, and CDs, must be in their original, unopened packages.
If you return your purchase outside the return window in its original condition, you can still get a refund of 80% of the original price. If you return a DVD, CD, VHS tape, record, or cassette after opening the package, you can only get a 50% refund. If your return is damaged or used, your refund will be 50% of the original price or less.
Amazon will issue refunds to whatever qualifying method you choose. You will get the chance to choose to have your gift card refunded when you make the return. You should receive your refund just a few hours after Amazon receives the return.
To return something to Amazon, follow these instructions:
If you return something to an Amazon third-party seller, the seller will review your refund request before issuing a refund.
If you have any questions about your return, contact Amazon customer service. You can contact them by email, help forum, chat, or phone.
After thousands of Amazon customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Request a Refund to a Gift Card from Amazon? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Amazon if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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