How Do I Return an Item from Amazon?

Shopping for products can be easy to do, but the reverse can be quite a task. So customers may need easy-to-follow guides such as the one above to enable a seamless return process. GetHuman is the company that makes that possible, and we go out of our way to get customer care contacts for when you need them.

Amazon is an American technology company that operates globally. Its services include artificial intelligence, cloud computing, digital streaming, and e-commerce. In the technical world, the company is considered one of the Big Four technology companies, "one of the most influential economic and cultural forces in the world," and its most valuable brand.

The company has an online marketplace and website whereby consumers can purchase and pay for products. Whether you need electronics, books, video games, software, furniture, or jewelry, you can get it all. But what if you buy a product and later change your mind regarding the purchase?

Whenever you've bought goods from Amazon and feel the need to return an item for reasons best known to you, you have the freedom to do so. And you can then exchange the item or get a refund, depending on preference and qualification. Here's what you can do to return an item from Amazon.

The process

Sending back an item involves using the online web page. To begin the process:

  1. Launch the Amazon website in your personal computer
  2. On the home page, click on Returns & Orders towards the top right of the screen
  3. Key in your email address and PIN then sign in to your account
  4. To display your recent orders, go to Your Orders
  5. Select the order with the item you want to return and click on Return or Replace Items
  6. Choose the specific thing you want to send back and then select an option at the Reason for return menu
  7. Choose how to process the return and, if applicable, whether you want a refund or replacement. If you bought items from an Amazon seller, you'll see Submit return request that you should click (the seller will review the application before issuing a replacement or refund)
  8. Select the return method you prefer
  9. Print the return authorization and return label
  10. Package your item(s) securely for return and add the return label where applicable, then send the item via UPS
  11. You can now view the status of your replacement or refund in Your Orders by choosing View Return/Refund Status that's next to the relevant order

The alternatives

While the DIY option is a welcome process for some people, others may prefer assistance. The good thing is that Amazon offers customer care assistance via various channels, some of which include:

1. Phone number

Consumers can contact the customer service department via the toll-free phone line. During the phone conversation, you can seek assistance with your product return issue, and the staff will assist you.

2. Live chat

The second option you can use to reach out to service reps is via live chat. This platform allows customers to get real-time support, so whenever an agent replies, you can be sure you'll get quick assistance.

3. Email

Email support is yet another way of seeking customer care assistance. All you have to do is send an email, and the company representatives will reply and help you out.

4. Online help desk

Consumers have the choice of using the online help desk to contact service agents. Here, you can go through the help topics in the platform, choose one, communicate with an agent, and get the help you need.

5. Social media pages

Amazon maintains a social media presence on Twitter and Facebook. Consumers can contact the company's staff via the business pages and get help with the service issues.

How Do I Return an Item from Amazon?

Why Did GetHuman Write "How Do I Return an Item from Amazon?"?

After thousands of Amazon customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return an Item from Amazon? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Amazon if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Amazon Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Amazon in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Return an Item from Amazon? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 2 years ago
Updated 2 months ago
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