Every year, Amazon holds a Black Friday sale with deep discounts on many of its most popular items. If you realized that something you bought at this sale needs to be returned, keep reading. Below you will find a description of Amazon's return policy and procedure.
Amazon's Return Policy
In general, you can return any item within 30 days of getting the shipment.
Amazon will issue a refund or exchange after receiving the returned item. This may take up to 25 days. Once it has been received, an additional 2 business days are needed for refund processing, then another 3-5 business days for the refund to be credited to your account.
You will have to pay the postage for the return, but Amazon will refund up to $20 for the return costs after it receives the item. If the postage is more than $20, contact the customer service department to talk about getting a refund for the rest of the cost. If you are returning the item because it is damaged or the wrong item, you'll automatically get a full postage refund.
If you purchased your item from a third party seller, you must make your return to the seller instead of Amazon. Each seller has their own return policy.
Making the Return
If you selected a label-free, box-free return in step 9, record the return location they give you and the QR code they send. You do not need to package your item for shipping. Just bring the item and the QR code to the location you were given.
If you need help with the return, contact Amazon's customer service department. It has phone, chat, and email support options.
After thousands of Amazon customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return an Item to Amazon from Their Black Friday Sale? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Amazon if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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