How Do I Unlock My Amazon Account?

Ensure you have an Amazon account already created. Use your email address or mobile number to unlock your Amazon account. Use that same email/number with a new password. Answer the security questions. Verify your identity by logging in to your account with your username, password and security questions. Enter the code that will be sent to you and click Next. Click Save to update your password.

Amazon has many great features and benefits for its users, but sometimes, things can go wrong with an account — you might be locked out of your account. If you want access to your Amazon account, you can go through a process called retrieving your password. Here are the steps to unlock an Amazon account.

1. Go to Amazon's Website and Sign In

If you have an Amazon account, but it is locked or disabled, the first thing you should do is visit your Amazon account. Enter the email address and password you used when you registered your account. If the password you entered is incorrect, try changing your password to something else. Then, try again to log in.

2. Enter an Email Address

When prompted, enter an email address that can receive a text message. This is key if you ever lose access to your Amazon account and need to reset it with a security code sent to your phone. By giving Amazon a mobile number, it can verify that the account holder is the account owner.

3. Verify Your Identity

If you haven't verified your identity by answering a security question, Amazon will prompt you to do so. This process requires you to either log into your Amazon account using your email address or phone number — the same one that is associated with the account — or by uploading a picture of an ID document (such as a driver's license). Once that step is complete, you'll be asked to verify the email address or phone number associated with your account. Once you verify the information, enter a new password and confirm it.

4. Enter the Security Code

Scroll down and enter the security code you received in the Security Code field. Then, click on the button that says Send Code. You will receive an email shortly with instructions on unlocking your Amazon account. Then click Continue.

5. Additional Information

You will be asked to provide additional personal information, including your name (as it appears on your Amazon account), security answers and more. The data must match what is already on file for your account to verify that you are the owner of the account. After completing these steps, your account should be fully unlocked and accessible.

Why Did GetHuman Write "How Do I Unlock My Amazon Account?"?

After thousands of Amazon customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Unlock My Amazon Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Amazon if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Amazon Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Amazon in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Unlock My Amazon Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 2 months ago
Updated 2 months ago
Viewed 151,494 times
Unlock my Amazon account
Access your Amazon account

What customers are saying about this and similar problems

my item was not in the package when it was delivered today
my item was not in the package when it was delivered today
Charged for a return that I made
recently ordered some DrMarten shoes from ebay which were delivered by yourselfs**My se...
recently ordered some DrMarten shoes from ebay which were delivered by yourselfs**My se...

Paying Too Much for TV?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!