What Do I Do If Amazon Lost My Order?

If you are an Amazon customer and your package has not arrived as scheduled, or it is showing it as "delivered" in the tracking inbox but you cannot locate the package, you have options. There are a two ways you can report a lost package online, described above. You can also call Amazon customer support and speak with a representative about a lost package and refund or replacement.

Amazon is leading online retailer, providing customers all over the world with a number of products from electronics to grocery items. As an Amazon customer you count on receiving your packages on time and in good condition, but sometimes things go wrong. What do you do if Amazon loses your order? What steps should you take? You can contact Amazon customer support here, and below are steps you can take to report a lost order.

How to Report Your Lost Amazon Package

If you have not received your Amazon purchase, there are some steps you can take. You can report the lost package online, or you can request a call from Amazon customer support.

Online Reporting

There are two ways to report a lost package online.

Method One

To report a lost Amazon package online, follow these steps:

  1. Open Amazon's website in your computer browser.
  2. Login to your account.
  3. Click on "Accounts and Lists" in the menu bar at the top of the screen.
  4. Select "Your Orders."
  5. In the order list, scroll to the package that has been lost or not delivered.
  6. Click on "Track Package" to see the status update and confirm the package has been marked as delivered or if it is still pending delivery.
  7. If it has been marked as "delivered" check around your home or business to see if the package is sitting near the structure. Also, check with neighbors to see if they received the package by mistake.
  8. Click on "Order details" to pull up all the information on this order.
  9. Tap on "Get Product Support."
  10. Select the link to report if your product has not arrived to start the process of locating or replacing a lost package.

Method Two

Another online method of reporting a lost item can be completed by doing the following:

  1. Open Amazon's website in your computer browser.
  2. Log into your account.
  3. Scroll to the bottom of the page and select "Help."
  4. Select "A delivery, order or return."
  5. Click on the product that was not delivered.
  6. Select the issue that best matches why you need customer support.
  7. Follow the prompts to report the lost item.

Reporting Lost Package Via Telephone

You can also contact Amazon customer support here to request tracking assistance and report a lost package. When you speak to the customer service representative, provide the following information:

  1. Full name
  2. Shipping and billing address
  3. Date of purchase
  4. Item(s) purchased
  5. Scheduled delivery date.

The representative will be able to assist you in tracking the package or processing a refund or replacement.

A lost Amazon order can be frustrating, but there are steps online or over the phone you can take to report the matter. For more information or assistance, contact Amazon customer support here.

Why Did GetHuman Write "What Do I Do If Amazon Lost My Order?"?

After thousands of Amazon customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If Amazon Lost My Order? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Amazon if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Amazon Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Amazon in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If Amazon Lost My Order? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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