What Do I Do If I Have Not Received My Confirmation Email from Amazon?

If you have not received your confirmation email from Amazon, there are a number of things you can do. First, make sure the message wasn't redirected to your spam folder. Next, make sure you are checking the correct email that is on file with Amazon, then check your email notification preferences at Amazon, check your order history page to make sure the order was completed successfully

The answer to your question, "What do I do if I have not received my confirmation email from Amazon?" can be found right here in this article. There can be a number of reasons why you haven't received your confirmation email from Amazon, but not to worry, there are ways to fix this and prevent it from happening again in the future.

What to Do If You Haven't Received Your Confirmation Email From Amazon

When you place an order with Amazon, as soon as you click, "Place Order," a "Thank You" page will appear onscreen. This page contains some of the details about your order. At the same time, a confirmation email will be sent to the email you have on file with Amazon with your order information, including your order confirmation number, what you ordered, the price of the purchase, and the time of arrival for each item, you ordered. If you didn't receive your confirmation email, there are a few things you can do:

  • Check your spam folder
  • Make sure you are checking the email on file with Amazon
  • Make sure you are opted in to receive notification emails from Amazon
  • Visit your order history page to make sure the order went through
  • Contact a customer support agent at Amazon

Check Your Spam Folder

Although rare, there are times when the system will redirect your important emails to your junk mail folder. To ensure all your Amazon emails are sent straight to your inbox, add Amazon to your contacts list.

Make Sure You Are Checking the Email on File with Amazon

When you first sign up for an account at Amazon, the information you provide, including your email and your physical address, will be your default information, which will be used when you place your orders, unless you specify otherwise.

Make Sure you are Opted in to Receive Notification Emails from Amazon

When you first create an account with Amazon, by default, you are automatically signed up to receive email notifications including confirmation emails. However, you can customize these notifications, which you may have done at some point. In any case, to make sure you receive your confirmation email notifications in the future, navigate to the email preferences and notifications page and choose the correct options and don't forget to click, "Save" when done.

Visit Your Order History Page to Make Sure the Order Went Through Successfully

Every order that you successfully place will be listed on your order history page. If you do not find your order in the list, then it has not been completed. You will have to put the order in again and once it is complete, you will be redirected to a "Thank You" page.

Contact a Customer Support Agent at Amazon

If all else, fails or you just want to skip over everything and contact a customer support agent at Amazon.

What Do I Do If I Have Not Received My Confirmation Email from Amazon?

Why Did GetHuman Write "What Do I Do If I Have Not Received My Confirmation Email from Amazon?"?

After thousands of Amazon customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If I Have Not Received My Confirmation Email from Amazon? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Amazon if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Amazon Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Amazon in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If I Have Not Received My Confirmation Email from Amazon? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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