What Do I Do If My Amazon Gift Card Was Stolen?

This article outlines what to do if your amazon gift card has been misplaced or stolen. If you would still like access to the credit on your stolen or lost Amazon gift card, then this guide can help you. The article provides a step by step guide on where to find Amazon's contact information, the order information that you require for the customer service team to issue a replacement, and how to proceed if these steps do not work.

If you have received an Amazon gift card but it has unfortunately been stolen or misplaced and you would still like to use it, this quick step by step guide will explain how and if that is possible.

You are an Amazon customer who received a gift card for a special occasion. However, you are in an unfortunate situation where it has been either stolen or lost but you would still like to use the card's balance.

Fortunately, in most situations Amazon can help regain your lost credit, however, this is not guaranteed. For the best chance of recovering your Amazon gift card, Amazon requires specific details.

Here's all you need to know.

Find the Amazon Customer Service Email Address or Phone Number:

To assist you in recovering your lost or stolen gift card credit, Amazon requires you to contact them directly either by phone or email.

The Amazon customer service phone number, email address, and live chat support link can be all found on the GetHuman website.

Now choose your preferred method of contact.

Find Your Order Details:

Before you contact Amazon directly you will need to find specific details related to your order. Knowing as much information possible regarding your order gives you the best chance of recovering your Amazon gift card credit.

If possible, you should be able to provide your order number, the purchaser's and recipient's names, and the street or e-mail address that the card was sent to.

Contact Amazon's Customer Service Team:

With your order information to hand call or contact the Amazon customer service team.

The customer service team will ask you to verify your order by providing the aforementioned information. Once you have provided the correct information they will then be able to tell you whether your gift card credit can be recovered.

If it is possible to recover your Amazon gift card, the customer service team will cancel the existing card and issue you a new one with the same credit value.

How to Get Your New Card:

Once Amazon has confirmed they can issue you a new card they will advise you to wait for an email containing cancellation confirmation and replacement information.

A replacement gift card will then be sent to the email or street address you have provided.

If This Doesn't Work:

If you have carefully followed these steps and your replacement card was confirmed, but you have still not received it you should contact the Amazon customer service team. As previously mentioned, the Amazon customer service details can be found on the GetHuman website.

What Do I Do If My Amazon Gift Card Was Stolen?

Why Did GetHuman Write "What Do I Do If My Amazon Gift Card Was Stolen?"?

After thousands of Amazon customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My Amazon Gift Card Was Stolen? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Amazon if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Amazon Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Amazon in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If My Amazon Gift Card Was Stolen? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 2 years ago
Updated 2 years ago
Viewed 1,229,106 times
Amazon gift card recovery
lost amazon gift card
missing amazon gift card

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