If you have received an Amazon gift card but it has unfortunately been stolen or misplaced and you would still like to use it, this quick step by step guide will explain how and if that is possible.
You are an Amazon customer who received a gift card for a special occasion. However, you are in an unfortunate situation where it has been either stolen or lost but you would still like to use the card's balance.
Fortunately, in most situations Amazon can help regain your lost credit, however, this is not guaranteed. For the best chance of recovering your Amazon gift card, Amazon requires specific details.
Here's all you need to know.
To assist you in recovering your lost or stolen gift card credit, Amazon requires you to contact them directly either by phone or email.
The Amazon customer service phone number, email address, and live chat support link can be all found on the GetHuman website.
Now choose your preferred method of contact.
Before you contact Amazon directly you will need to find specific details related to your order. Knowing as much information possible regarding your order gives you the best chance of recovering your Amazon gift card credit.
If possible, you should be able to provide your order number, the purchaser's and recipient's names, and the street or e-mail address that the card was sent to.
With your order information to hand call or contact the Amazon customer service team.
The customer service team will ask you to verify your order by providing the aforementioned information. Once you have provided the correct information they will then be able to tell you whether your gift card credit can be recovered.
If it is possible to recover your Amazon gift card, the customer service team will cancel the existing card and issue you a new one with the same credit value.
Once Amazon has confirmed they can issue you a new card they will advise you to wait for an email containing cancellation confirmation and replacement information.
A replacement gift card will then be sent to the email or street address you have provided.
If you have carefully followed these steps and your replacement card was confirmed, but you have still not received it you should contact the Amazon customer service team. As previously mentioned, the Amazon customer service details can be found on the GetHuman website.
After thousands of Amazon customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My Amazon Gift Card Was Stolen? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Amazon if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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