What Do I Do If My Amazon Order Is Not Going Through?

There are several reasons why your Amazon order didn't go through. However, it is more likely that it did go through, but something happened that made you believe it didn't, such as you never received a confirmation page saying thank you for your order, you didn't get a confirmation email, the page froze up, the money was not taken from your credit card, or other.

Everyone loves shopping on Amazon where they have just about everything you need. However, as much as we would like for things to go smoothly, there are times when they don't and we have to seek help to resolve the issue. There are several reasons why your Amazon order may not be going through; however, it is possible that it did go through, but, you didn't know it. This article will help you determine if your order went through or not, and if not, what you can do about it.

Make Sure Your Order Didn't Go Through

The first thing you should do is make sure your order didn't go through. There are times when you place an order on Amazon and think it didn't go through because instead of getting the usual confirmation message that says something like, "Thanks for your order" you received an error message, the page froze up, you didn't get a confirmation email, the money was not taken from your bank, or other.

To check to see if your order went through or not, visit Amazon's website and login to your account. Click on "Returns & Orders" found at the top right of the page. A page will display that shows all of the orders that you placed.

Your Credit Card Was Declined

If you find your order listed in the Returns & Orders page, check to make sure there were no issues with your credit card. If there were issues with your card, you will see a message in red right above the order that says, "Card declined, please update your payment information". In this case, you will have to contact your bank or the card issuer for help or you can use another card to pay for the order. This usually happens when there are insufficient funds on your credit card. To fix this, you can add money to your card and then go back to the order and add your credit card details again. This should fix the issue.

You Didn't Receive a Confirmation Email

If your order went through, but you didn't receive a confirmation email, check your spam folder since there are times when even important emails may end up in there. After checking your spam folder, if you are still not having any luck finding the confirmation email, contact a customer support agent at Amazon for assistance, you will find the number here.

The Order Went Through, but the Money Was Not Taken From Your Bank Account

Also, if you see that the order went through, but the money was not pulled from your credit card, that's because some orders on Amazon don't take the money from your account until the order ships. It can take several days to process your order before it's ready to ship.

Why Did GetHuman Write "What Do I Do If My Amazon Order Is Not Going Through?"?

After thousands of Amazon customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My Amazon Order Is Not Going Through? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Amazon if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Amazon Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Amazon in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If My Amazon Order Is Not Going Through? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 2 years ago
Updated 2 years ago
Viewed 1,859,975 times
My Amazon order is not going through
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