What Should I Do When Amazon Delivery by Usps Is Missing?

If you ordered something from Amazon that failed to arrive, contact the seller via Amazon's messaging system. Understand that the seller may or may not be able to help with issues related to USPS delivery. If the seller cannot help you, contact Amazon's customer service team by clicking Help and looking for Orders. Provide your order number and a description of the problem. Provide tracking information.

While Amazon deliveries by USPS are usually reliable, sometimes a package can get lost in transit to the recipient. If you've ordered something from a seller on Amazon Marketplace and the item has not arrived within the estimated delivery window listed in your tracking information, here are some things you can do when Amazon delivery by USPS is missing.

1. Check for USPS Updates Online

The first thing you should do when Amazon delivery by USPS is lost is to check for any USPS updates online. The postal service will have a record of the package's route, so you can use that to check where it might be. Maybe it was delivered and left with a neighbor or was delivered to the wrong address. The USPS tracking page will also tell you where your package is in the delivery process.

2. Check for Updates at Your Local Post Office

If your package is missing, contact your local post office. The post office can tell you if it is holding the package and give you information about what to expect going forward.

3. Contact the Seller

Contact the Amazon seller by going to your Order History page and clicking Contact Seller. In the message box, explain that you haven't received your package and provide as many details as possible. You should receive a response within 24 hours with either an explanation as to why your package is late or an offer to send a replacement if necessary.

4. Contact Amazon Customer Service

After contacting the post office, call Amazon and request an investigation into the whereabouts of your package. Amazon requires that you contact its support before it can investigate where your package may be. If you provide Amazon with enough information, it may initiate an investigation. You need to provide your order number, located on or near the top of an email confirmation or shipping notification sent from Amazon.

5. File a Lost Package Complaint With USPS

If you do not see information about the status of your delivery with USPS, visit the missing package help page. If there's been no progress made on tracking your order, consider filing a claim with USPS so that you can get a refund for the item. It's possible that the package gets lost or stolen during transit or delivered to another location without anyone noticing.

Why Did GetHuman Write "What Should I Do When Amazon Delivery by Usps Is Missing?"?

After thousands of Amazon customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Should I Do When Amazon Delivery by Usps Is Missing? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Amazon if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Amazon Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Amazon in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Should I Do When Amazon Delivery by Usps Is Missing? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 2 months ago
Updated 2 months ago
Viewed 79,504 times
Amazon delivery by USPS is missing
Amazon package by USPS is lost

What customers are saying about this and similar problems

My credit card was hacked. I needed to change to another credit card number. The card...
My phone was hacked and I needed to change my credit card number. You currently have th...
Quiero pagar una cuenta pero no puedo entrar en mi cuenta y no puedo comunicarme con Am...
* packages were delivered to my address yesterday that are not mine. The address is co...
Need to change phone number. It's sending sign in code to old number and I can't sign in

Paying Your Telecom Too Much?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!