American Airlines Baggage: What do I do if my bag is lost?

A simple 4 step guide for solving this common American Airlines Baggage problem quickly and effectively by GetHuman

Before you get started, be sure you have: Email address, Name on the ticket, File reference number
1
You will need to let an agent at the airport know that your bag is missing. They will create a record of this claim and will issue you a 13-character file reference number.
2
If you are looking to track your claim, you can input your name and 13-character file reference number on this page https://live.nettracer.aero/american-paxview/claim/login.do
3
If it has been more than 5 days since you lost your bag, you will need to complete this form and submit it to the company https://www.aa.com/content/images/travelInformation/baggage/Baggage-PPQ.pdf
4
If you need to contact American for any reason, you can either use this form, https://www.aa.com/contact/forms?topic=BG or, you can have someone from GetHuman handle this issue for you by clicking on the green "Resolve for me" button.
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Author: Adam • August 11th, 2016

About this Step by Step Guide

After thousands of American Airlines Baggage customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: American Airlines Baggage: What do I do if my bag is lost?; Baggage problem for American Airlines Baggage; left item onboard*baggage claim at SEATAC; I have an issue with American Airlines Baggage; i just got my delayed baggage but my stuff is missing; I want to know what is the limit for baggage. And how much I have to pay if I pass the weight; per your tracking system my bag is in Miami. How can I find out if it has been picked up by the delivery company?; Bag is at MIA and needs to be sent to Rsw. File * MIAAA******** and bag tag *AA ******. *Michael Thibodo. ***-*** -**** or ***-***-****... So we put together this guide to try to help. It has 4 step(s) to it. It takes an average of 7 minutes to get through these steps according to other users, including time spent working through each step and contacting American Airlines Baggage. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for American Airlines Baggage Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like American Airlines Baggage that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our What do I do if my bag is lost? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

American Airlines Baggage

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