How Do I Cancel My American Airlines Flight and Get a Refund or Credit?
Unforeseen circumstances can cause you to suddenly need to change your travel plans. Most American Airlines tickets can be cancelled for a fee, with the exception of basic economy tickets. Typically, you will be given a voucher that you can use toward a future flight instead of a refund. Read on to learn what to do if you need to cancel or change your American Airlines flight.
How to Cancel Your Flight
To cancel your American Airlines flight, follow this procedure:
- Go to American Airlines' home page.
- Click on the Log In button in the navigation bar.
- Log in to your account.
- Scroll to the middle of the page to view the section under the Your Trips / Check In header.
- Find the trip you want to cancel in the list there.
- Click on the View/Change button next to the trip you want to cancel.
- Click on the Cancel Trip button at the top.
- Follow any other instructions you are given.
- Save the email you are sent by the airline. It has the ticket number and the record locator number you will need if you plan to book another trip using the funds you had paid for this one.
If you booked with a travel agent you will need to make the cancellation through the travel agent. If you used any of your credit card points to book the flight, you need to contact your credit card company to make the cancellation.
Cancellation Fees
If your ticket was refundable, you will not owe a cancellation fee. If it was nonrefundable, you will owe a $200 fee for domestic flights and up to $750 for international flights.
If you try to cancel your flight on the day you were supposed to travel you will have to pay an additional $75 fee if your flight was domestic or a short-haul international flight.
If you need help canceling your flight or using the credit you get from it, contact American Airlines' customer service. You can contact them by phone, on Facebook, on Twitter, and with their online help desk.
Why Did GetHuman Write "How Do I Cancel My American Airlines Flight and Get a Refund or Credit?"?
After thousands of American Airlines customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel My American Airlines Flight and Get a Refund or Credit? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting American Airlines if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
Why does GetHuman Write How-to Guides for American Airlines Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like American Airlines in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel My American Airlines Flight and Get a Refund or Credit? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.