You have recently flown on an American Airlines flight. However, the airline lost your baggage, and now you need to make a baggage claim
You chose to fly with American Airlines because they usually provide a great service and good prices. However, after your most recent flight, it became apparent that the airline lost your baggage. For that reason, you need to file a lost baggage claim, but you are unsure of how to do so.
Lost baggage is extremely inconvenient. However, filing a lost baggage claim with American Airlines is quick, simple, and can be done via their website.
To discover the easiest way to file a lost baggage claim, follow this simple guide.
If your bags have been lost or delayed for under five days, you will not be able to file a lost baggage claim.
In the instance that you cannot find your bags upon landing, you should locate an American Airlines agent. Let the agent know about your issue and they will provide you a 13 digit reference number that you can use to track your bag.
To track your lost bag, visit the American Airlines website and then click on the "Travel Information" tab at the top of the homepage. From the drop-down menu, click on the "Bags" option. On the "Bags" page, find the "Delayed or Damaged Bags" tab and follow that.
On the "Delayed or Damaged Bags" page, you need to search for the "Find Your Bags" heading and follow the hyperlink. You can then enter your details to find your lost or delayed bag.
If your bags have still not arrived five days after your flight landed, you need to fill out a Passenger Property Questionaire.
You can find the Passenger Property Questionaire on the "Delayed or Damaged Bag" page. Scroll down the page until you find the "Bags Delayed 5+ More Days" heading, then click on the "Complete The Questionaire PDF."
To officially file a lost baggage claim for luggage that is more than five days delayed, you need to fill in the "Passenger Property Questionaire." Once you have filled out the questionnaire, you then need to send it to the provided American Airlines address within 30 days of losing your baggage.
To complete the questionnaire, you will need to provide your name, home address, email address, flight itinerary, and details regarding your flight and baggage. You will also need to supply information regarding the items that were inside your lost baggage, including their value and age.
If you have followed this guide carefully, but you still are unsure of how you can file a lost baggage claim, you need to directly contact American Airlines. The easiest way to contact the airline is via phone.
To find up to date contact details for American Airlines, visit the GetHuman website. Upon calling the airline, customer advisors will be able to help you file your lost baggage claim.
After thousands of American Airlines customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I File a Lost Baggage Claim with American Airlines? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting American Airlines if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like American Airlines in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I File a Lost Baggage Claim with American Airlines? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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