How Do I Get Compensated for My American Airlines Flight Being Delayed?
If your American Airlines flight was delayed, you may be eligible for compensation. Being the largest airline in the world, American Airlines has lots of aircrafts and delays are common. If you are looking for compensation for your delayed or canceled flight, seek support from the customer service agents,
Are You Eligible for Compensation
According to the EU 261/2004, passengers should receive compensation if their flights are delayed. You should get compensation if:
You are only eligible for compensation if your flight was delayed or canceled due to factors that are within the control of American Airlines. You cannot receive compensation for extraordinary circumstances such as poor weather conditions, political instability, and union strikes.
You will receive a delay compensation from American Airlines in the event of:
If your flight booking was denied due to overbooking, you may claim compensation.
American Airlines will compensate you if their flight delays caused you to be late by over three hours after ETA.
You are eligible for compensation if your flight was canceled without prior notice of at least 14 days before the date of departure.
You may receive compensation if you missed a connecting flight due to delays in one of the legs, and you got to your destination over three hours late.
Your claim for compensation can remain valid for up to six years. The amount of compensation you receive varies depending on the intended distance of your flight. For short-distance flights (less than 1500km), your compensation may be about €250. For distances between 1500km and 3500km, your compensation may be €400. You may receive €600 compensation for long-distance flight delays.
American Airlines complies with European regulations even though it is not a European airline. EC 261 regulations protect the customers in case of delays or cancelations.
Contacting the Support Team
There are plenty of ways to contact American Airlines if you have any questions about your compensation. The best way to contact American Airlines is on the phone. Phone support is the best support alternative since you get to speak directly with an agent. Speak to them about the nature of your problem and the type of help you wish to receive. You may have to call several times before getting the support you need.
Consider seeking support on Facebook/Messenger if you don't necessarily want to speak with an agent. It gives you the chance to seek help in public or private, depending on your needs.
Twitter may be a good support alternative if you don't mind seeking support in public. You can get the opinions of other American Airlines customers as well.
If the customer service agents cannot help you on Twitter or Facebook, they may suggest that you contact them on the phone.
The American Airlines help desk is a great support option as well. Consider reading through the help pages before speaking directly with the support agents. It covers plenty of issue-specific topics and suggestions that may help.