A relaxing flight is essential for individuals traveling a long distance. Business or first-class offers the lavish services to enable passengers to get that much-needed rest. American Airlines provides various classes for passengers to choose from, including premium economy, economy, first, and business class. Clients have the option of upgrading their seats to business or first class to experience the luxury and comfort. The airline provides various types of upgrades for passengers:
Complimentary Upgrade: This is a loyalty program where the airline offers upgrades to elite members on flights less than 500 miles.
Executive Platinum: Members are provided with 2 Systemwide Upgrade (SWU) annually for 50,000 miles and 4 SWUs. They benefit from complimentary upgrades on flights within the United States, Hawaii, Mexico, Canada, Bermuda, Bahamas, Central America, and the Caribbean.
Gold and premium: Members of this program get an upgrade on flights of less than 500 miles. Members may also purchase additional 500-mile upgrades.
Concierge Key: It's the topmost status, and members are given priority over other elite members.
Platinum Pro: Members get complimentary upgrades on flights within the United States, Canada, Mexico, and the Bahamas.
Companion Upgrade: A companion traveling with an elite member may get the same priority. Elite members are allowed to request an upgrade for themselves and their partners. The upgrades are done with both awards and paid tickets.
Statewide upgrades: These upgrades are earned by Executive Platinum Elite members and can be incorporated worldwide on any American flights. Passengers are allowed three flights from economy to business class or business class to first class.
Upgrade with Miles: Discounted economy class tickets are eligible for this upgrade. These upgrades are done in three segments for the return or outbound flight but can't be done on award tickets and basic economy fares. The number of miles needed for the upgrade depends on the route and the fare class of the ticket. Travelers have an option to upgrade their partner's tickets on their earned miles.
Steps to upgrade to business or first class on American Airlines website
Other options to make an upgrade
Upgrade on-call: Passengers may contact the customer care agent to request a seat upgrade at least 72 hours before the travel. Clients are allowed to select the class they want to upgrade to and make payment.
Live Chat: Customers may get support through a live chat with the agents. Passengers have a chance to air out their issues and get the assistance they need.
Help pages: American Airlines customer FAQ, forum and online help desk offer passengers an opportunity to interact with each other and share their experiences with the airline. Clients may search the FAQ and get the answers they need.
Twitter: You may log-in to your twitter account and search for "@AmericanAir." Write a detailed email on your issues and send the tweet. Please wait for a reply from their social media manager.
Facebook page: Log-in to your Facebook account and search for American Airlines. Click on messenger on the homepage and write a detailed message to the airline. An agent will assist you in how to go about the upgrade.
After thousands of American Airlines customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Upgrade to Business or First Class on American Airlines? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting American Airlines if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like American Airlines in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Upgrade to Business or First Class on American Airlines? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.