American Airlines: How do I get a refund for a flight I missed due to personal emergency?

A simple 4 step guide for solving this common American Airlines problem quickly and effectively by GetHuman

Before you get started, be sure you have: Ticket number, Booking reference, Date of booking, Name on the ticket, Billing address
Most airlines have a policy that allows you to request a refund for a flight that you missed due to personal emergency. Whether it was due to a medical reason or for a death in the family, you can usually get your money refunded if you can provide a note from your doctor, or in some cases the obituary or a copy of the death certificate. If you have all of that information then you can call one of their customer service reps to request a refund.
Once you have the rep on the line, let them know that you originally had a flight booked and that you couldn't make it because of your personal emergency. It's best to let them know the reason you missed the flight and that you have the documentation to prove it. Some airlines may not even require this documentation and may trust you, others may make you produce the documentation.
Another alternative is to submit your request online. You can start your request on this page by entering your Ticket Number and your Last Name then click Submit
You will then be guided through a refund request. It can take the airlines several weeks to review your request and get back to you and it's not guaranteed that they will process the refund in your favor. Keep us posted how it goes!
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Author: Adam • May 17th, 2017

About this Step by Step Guide

After thousands of American Airlines customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: American Airlines: How do I get a refund for a flight I missed due to personal emergency?; my ** year old son is flying by himself from pittsburgh to washington dc in ** days. he does not...; Can't find my reservation made on March **, **** leaving Montgromery to Charolett Nc on July **, ****; I am Vijayakumar K working in state bank of travancore,Trivandrum.I am working as clerk.I am...; how do i get a refund on overcharged baggage fee put on one passenger when * in our group; currency needed for extra checked bag at schipol... So we put together this guide to try to help. It has 4 step(s) to it. It takes an average of 59 minutes to get through these steps according to other users, including time spent working through each step and contacting American Airlines. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for American Airlines Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like American Airlines that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I get a refund for a flight I missed due to personal emergency? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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