American Airlines: How do I get a refund for a flight that got rescheduled?

A simple 3 step guide for solving this common American Airlines problem quickly and effectively by GetHuman

Before you get started, be sure you have: Name on the account, Booking reference, Date of booking
Are still in the airport? If so, find the closest American Airlines ticket counter or customer service desk and one of the reps can help you. You should be compensated because it was the airline's fault that you couldn't make your connecting flight. They should also be able to check for any other available flights that they can rebook you on and hopefully get you where you need to go on time.
If this is for a flight that has already occurred and you are no longer in the airport, the best thing to do is to call one of their customer service reps. Once you have the rep on the line, let them know that you were originally scheduled for a flight and that you were rescheduled, and the time no longer works for you. See if they can get you on another flight, and make sure to (calmly) explain that you wish to get a refund for the original flight since the times no longer work for you. What's the point of booking specific flight times in the first place?
Make sure to let them know that you are fed up with the inconvenience of this rescheduled flight, and that a voucher will not work and that you require a full refund on your credit card. Let us know how you make out!
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Author: Adam • May 17th, 2017

About this Step by Step Guide

After thousands of American Airlines customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: American Airlines: How do I get a refund for a flight that got rescheduled?; My ticket was booked through a travel agent using the wrong middle name. How do I go about correcting my middle name on my reservation?; I would like credit for a recent flight .*Flicht *** from Jacksonville, Fl. to Dallas.; my ** year old son is flying by himself from pittsburgh to washington dc in ** days. he does not...; Can't find my reservation made on March **, **** leaving Montgromery to Charolett Nc on July **, ****; I am Vijayakumar K working in state bank of travancore,Trivandrum.I am working as clerk.I am...... So we put together this guide to try to help. It has 3 step(s) to it. It takes an average of 57 minutes to get through these steps according to other users, including time spent working through each step and contacting American Airlines. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for American Airlines Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like American Airlines that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I get a refund for a flight that got rescheduled? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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