How do I get a refund for an American Airlines flight that was delayed more than a couple hours?

A simple 2 step guide for solving this common American Airlines problem quickly and effectively by GetHuman

Before you get started, be sure you have: Name on the Ticket, Booking reference, Date of booking
If you are still in the airport, find the closest American Airlines agent and see if they can help. Usually this can be handled at the ticket counter or if you need to, you can look for the customer service desk. You should be compensated because it was the airline's fault that you couldn't make your connecting flight, and they can also give you a voucher or a refund for the flight that you were supposed to take.
If this is for a flight that has already occurred and you are no longer in the airport, then you will need to call one of their customer service reps. Make sure to remain clam and explain the situation so they can look into this and hopefully get you the compensation that you deserve. Let them know that the airline erred causing your flight to be delayed and that you weren't able to make your connecting flight. If you had to book a hotel because of this missed flight, make sure to let them know how much the room cost for the night and let them know what a huge inconvenience this was for you. Airlines like American generally compensate passengers in the form of a voucher, but if you are so fed up with them, have them credit your credit card back with the full amount. Let us know how it goes!
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Author:AdamMay 17th, 2017

About this Step by Step Guide

After thousands of American Airlines customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: How do I get a refund for an American Airlines flight that was delayed more than a couple hours?; I need to make a report about an accident I had on American Airlines flight this morning.; our son is at Haneda Airport and is supposed to pick up his checked bag....the agent at DFW told him not to.....need to get a message to him; My ticket was booked through a travel agent using the wrong middle name. How do I go about correcting my middle name on my reservation?; I would like credit for a recent flight .*Flicht *** from Jacksonville, Fl. to Dallas.; my ** year old son is flying by himself from pittsburgh to washington dc in ** days. he does not...... So we put together this guide to try to help. It has 2 step(s) to it. It takes an average of 52 minutes to get through these steps according to other users, including time spent working through each step and contacting American Airlines. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for American Airlines Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like American Airlines that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I get a refund for an American Airlines flight that was delayed more than a couple hours? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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