How do I make a complaint to American Airlines?

Every now and then you have a troublesome flight. The best thing you can do is try for some compensation from the airline. Here's how to do it with American Airlines

If you have recently flown with American Airlines, or interacted with an employee with American Airlines, and were not completely satisfied with the experience, you may make a complaint to the company.

When filing a complaint, it's typical to ask for your desired outcome, so the company can rectify the situation. It's also recommended you make reasonable requests so that the company can deliver. For example, it may be unreasonable to ask for a full refund but a flyer voucher can be more reasonable. Your demands will differ depending on your unique situation.

Follow these simple instructions for how to make a complaint to American Airlines:

Send Complaint Via Email

  1. Go to https://www.aa.com/contact/forms?topic=CR#/

  2. Under 'Topic' select 'Customer Relations.'

  3. Under 'Subject' select 'Complaint.'

  4. Under 'Reason' select the option from the drop-down menu that best applies to your complaint. If none of the options apply to your situation, select 'Other.' The options include:

    • American Airlines Vacation

    • At the airport

    • Bags delayed / lost / damaged

    • Delayed / canceled flight

    • Disability-related services

    • Future travel

    • In flight / on your flight

    • International travel

    • Reservations

    • Ticket changes

    • Website / mobile / app

    • Other

  5. Select 'Next.'

  6. On the next page, fill out the form. You will be asked for your contact information, your ticket number or record locator, your mailing address, your flight numbers, original and destination cities, and dates of travel. It's noted that you shouldn't include your date of birth or credit card information in this form, for security purposes.

  7. You will receive a response via email about your complaint. American Airlines states it responds to customer complaints within 60 days.

Send Complaint Via Letter

  1. You can send a letter to the American Airlines Customer service team at the below address:

    • American Airlines Customer Relation, 4000 E. Sky Harbor Blvd., Phoenix, AZ 85034

  1. Make sure to include your contact information, your ticket number or record locator, your mailing address, your flight numbers, original and destination cities, and dates of travel.

  2. If you have any documentation to prove your complaint, make sure to make photocopies and include the documentation in the letter.

  3. American Airlines will likely respond via mail, but if you include your phone number or email address in your letter, they may also respond using these forms of communication. American Airlines states it responds to customer complaints within 60 days.

Make a Complaint Via Phone

  1. You can contact the American Airlines Customer Service team at this phone number.

  2. Make sure you have on hand your ticket number or record locator, your flight numbers, original and destination cities, and dates of travel.

  3. You should mention any documentation and proof that you have that backs your complaint.

When you're experiencing an issue with American Airlines, it's recommended you make notes during the encounter. This will allow you to make a more detailed complaint later.

Additionally, when you're making your complaint, it's best to write a complaint that is reasonable, cordial, and well-written. In your complaint, clearly state what you would like to be satisfied (a refund, a ticket) and tell them that if you don't receive a response you'll file a complaint with the U.S. Department of Transportation and the Better Business Bureau.

Make sure to always mention or attach documentation, if you have it, including photos, videos, and documents.

How do I make a complaint to American Airlines?

Why Did GetHuman Write "How do I make a complaint to American Airlines?"?

After thousands of American Airlines customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I make a complaint to American Airlines? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting American Airlines if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for American Airlines Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like American Airlines in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I make a complaint to American Airlines? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

American Airlines

Asked 3 months ago
Viewed 193,950 times
American Airlines
American Airlines customer service
American airlines phone number
american airlines complaint
Problem With a Flight

What customers are saying about this and similar problems

Our flight *** on American Airlines on July **rd was delayed over * hour and finally ca...
I want to book a flight from London to new york
My flight got cancelled and rebooked but the internet still shows that the flight is sc...
I am sitting on flight **** from ORD to XNA and it is at least *** degrees. It sounds l...
My fight was late I spoke to people at costumer service they gave me discount coupon fo...
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free reviews, tools and information. You can help!