What Do I Do If I Was Overcharged for My American Airlines Flight?

Some travelers rarely realize when an overcharge has occurred in their accounts. However, American Airlines works proactively to ensure that customers are refunded promptly during such instances. Additionally, individuals can refer to the Gethuman's website for information or contacts of the Airlines' customer care support.

American Airlines is a recognized air travel service provider that's been in the industry since 1930. It's among the founders of the OneWorld alliance whose members and members-elect offer airline services that incorporate about 14,250 flights daily to 1,000 destinations in 150 countries. American Airlines offers an average of 6,700 trips daily to 350 destinations in 50 countries.

If you are a frequent air traveler, you must have experienced an overcharge at least once during your travels. American Airlines passengers are not immune to such issues, hence they may notice an overcharge in their checked baggage fees, AAdvantage award tickets, and e-vouchers.

American Airlines passengers faced with such matters are subject to refunds or vouchers and award ticket reimbursements.

Did American Airlines flight overcharge me?

As pre-mentioned, an overcharge may occur on your baggage fees, award tickets, or e-vouchers that are given instead of ticket refunds after flight delays or cancellations. To apply for a refund for an overcharged voucher or checked baggage fee, follow the steps below:

  • Visit "https://www.aa.com/homePage.do."
  • Key in your AAdvantage account handle or American Airlines account's username.
  • Provide your last name.
  • Fill your password in the subsequent space provided.
  • Press "Login" to access your account.
  • If you don't have an account, you may create one by clicking on "Join AAdvantage."
  • Scroll to the bottom of the homepage.
  • Select "Receipts and Refunds."
  • On this page, scroll down to the section labeled "Refunds (request or status check)."
  • Click on the "refunds" link to be redirected to the refund application webpage.
  • At the Section that reads "Request a refund," provide your ticket number.
  • Enter the last name of the passenger seeking a refund.
  • Click "Submit."

Once you've sent your claim, the airline will assess your case and determine the eligibility of your refund claim. Passengers are also required by the airline to submit refund requests for each ticket individually at a record locator.

If you noticed a drastic difference in your AAdvantage Award ticket price, visit the AAdvantage Section to reinstate your award ticket mileage.

Even though American Airlines proactively processes refund requests without prompt, its customers can check on the status of their claims online through the following process:

  • Go to "https://www.aa.com/homePage.do."
  • Log in to your American Airlines or AAdvantage portal.
  • Navigate to the bottom of the page.
  • Click on "Refunds and receipts."
  • Move to the "Refunds (request or status check)."
  • Select the "Refunds" link down below.
  • Next to the "Request a refund" section, you will see the "Check your Refund Status" interface.
  • Enter your ticket, then "Submit."


Passengers flying with American Airlines can write an email or fax message for further assistance requesting for a refund. You can also call the airline's representatives for immediate solution of overcharging issues. When writing to the airline ensure you've included:

  • Passenger names.
  • Email and US postal mail address.
  • Reasons for request.
  • Receipts
  • Ticket numbers.
  • Date of travel.
  • Departure and arrival points.
What Do I Do If I Was Overcharged for My American Airlines Flight?

Why Did GetHuman Write "What Do I Do If I Was Overcharged for My American Airlines Flight?"?

After thousands of American Airlines customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If I Was Overcharged for My American Airlines Flight? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting American Airlines if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for American Airlines Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like American Airlines in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If I Was Overcharged for My American Airlines Flight? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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