If your American Airlines flight was cancelled, your trip could be thrown into serious disarray or even ruined entirely. Read on to find out what to do if this happens.
American Airlines' Cancellation Policy
When American Airlines has to cancel a flight because of events beyond their control like bad weather, they will rebook you on the next available flight and reroute your bags when you check in for that new flight. If you are delayed getting to your destination by 4 hours or less, and your ticket was not a nonrefundable ticket, then you are eligible for a refund in the original form of payment, less any cancellation fees. If you were delayed by more than 4 hours then you are eligible for a refund no matter what kind of ticket you bought. If you were switched from a nonstop to connecting flight, or had to change airlines, you are eligible for a refund even without a delay involved.
If Your Flight Gets Cancelled
The first thing to do is to go to an American Airlines desk and speak to one of their representatives. They will work with you to find a flight that will still get you to your destination on time. You can check on their progress by opening the American app, by checking under "Your Trips" on the company's website, and by entering your record locator or scanning your boarding pass at a kiosk.
How to Request a Refund
The refund could take as many as 7 days to be applied to your credit card.
If you cannot make the request online for some reason, mail your refund request to:
Attention: Passenger Refunds
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034
If you have need assistance you can contact American Airlines' customer service. It can be reached by phone, through an online help desk, on Twitter, and on Facebook.
After thousands of American Airlines customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My American Airlines Flight Was Cancelled? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting American Airlines if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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