If your baggage was damaged during a flight on American Airlines, you may be owed compensation. Read on to learn what you should do if you suspect American Airlines damaged your baggage.
American Airlines' Damaged Baggage Policy
The airline does not take responsibility for damage cause by improper packing, or for any of the following items packed in the baggage:
The airline also does not accept responsibility for damage done during the course of baggage inspections conducted by federal or state agencies.
Liability for damage to baggage is limited to $3,500.
The airline suggests that you should reduce the chances of your baggage getting damaged by not over packing your bags, not checking bags that won't close all the way, not checking carry-on items like laptops, using worn out bags, and not packing restricted items.
What to Do if Your Baggage Is Damaged
American Airlines, Inc.
4000 E Sky Harbor Blvd.
Phoenix, AZ 85034
If you have need of assistance you should contact American Airlines' customer service. You can reach them by phone, on Twitter, on Facebook, and through an online help desk.
After thousands of American Airlines customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My Baggage Was Damaged with American Airlines? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting American Airlines if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like American Airlines in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If My Baggage Was Damaged with American Airlines? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.