American Eagle is an American clothing company. The brand targets mostly young female and male customers, but older people have also been known to shop at the stores. Originally founded in 1977, the company now has over 900 stores open. If you have recently made a purchase on American Eagle's website and need to cancel your order, follow the steps as outlined below.
Note that after you place an order, you have just one hour to cancel it. After that time has passed, your order cannot be canceled, you will have to wait to receive it and try to return it instead.
Items purchased as ShopRunner, overnight shipping, and two-day shipping cannot be canceled.
After you cancel, you may still see a pending charge on your bank account for a few days.
To cancel your order, it's best to call into American Eagle's customer support line. Have your order number on hand to provide to the customer service representative. If you only want to cancel specific items and not your entire order, make that clear to the customer service agent.
Ask them to send you a confirmation email once the order has been changed. Keep the customer service representative on the line until you have received the email and reviewed it.
If you don't want to talk to someone on the phone, you can also contact American Eagle's customer support team through live chat. You should have your order number ready. Ask the customer service agent if your order is eligible for cancellation and tell them which items you want to cancel.
You should receive a confirmation email once the customer service agent changes your order.
Another option is to email the American Eagle's customer service team. However, considering there is a one-hour deadline on order cancellations, this isn't necessarily the best choice. If the customer service agent doesn't get back to you in time, you may not be able to cancel your order at all.
After thousands of American Eagle Outfitters customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel My American Eagle Order? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting American Eagle Outfitters if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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