American Express Serve customers have options when it comes to disputing a charge. They can take steps both online and via customer service to start the dispute process. American Express has a dispute process in place for cardholders and is active in resolving disputes between cardholders and merchants in an effective manner.
Call American Express Serve
Customers can call American Express Serve customer service to start the dispute process. Customers can call the customer service department and give account identifying information and receive guidance on how to dispute a charge. This should start the dispute process and a customer service representative can update your account with information regarding the dispute. Typically, American express allows 120-days from the transaction date for customers to dispute a charge. A customer service representative will inform cardholders of what to expect and possibly provide a time frame for the resolution of the dispute. Cardholders can ask questions about the dispute process and possibly provide supporting information for the dispute.
Dispute Your Charge Online
You can also log in to your American Express Serve account and file a dispute. You would simply navigate to the inquiry and dispute center and select billing dispute. You can select from the transactions displayed and follow the prompts to file the dispute. This will start the chargeback process. This method is a way of starting the dispute process without the help of a customer service representative. You can select the transaction in question and start the process. You may also have options to support your dispute as well. You will be prompted to follow instructions to submit your dispute.
American Express Serve plays a strong role in handling their own chargebacks. When American Express handles disputes with both Mastercard and Visa brands, they act as a go-between. Amex sends inquiries to Mastercard or Visa on your behalf, to help resolve disputes. Information is gathered on your behalf, to resolve the issue. There arent any formal rules for pre-arbitration or chargebacks but cardholders are only allowed two disputes for every transaction. Although you won't receive inquiries for every dispute, this is often a part of the dispute process. An inquiry is simply an attempt to get information from a merchant regarding the disputed transaction. However, it should be noted that a merchant may be able to provide enough information about the transaction to resolve it without incurring a chargeback.
After thousands of American Express Serve customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Dispute a Charge with American Express Serve? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting American Express Serve if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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