How Do I Check the Balance on My American Express Gift Card?

You can check the balance of a gift card online by logging into your account on the American Express website and navigating to the Gift Cards section. Select the option Check Balance for the specific gift card you wish to check. Alternatively, you can call customer service or ask a cashier to check the balance in-store by taking your card to the store.

Jul 13, 2023

A gift card from American Express is a great way to give the gift of flexibility and choice. Ensure to check your balance before making any purchases. You can check the balance on your American Express gift card online, over the phone or in person. Here are the steps to take if you want to check your American Express gift card's balance.

1. Log In to Your Account

Go to the American Express website and sign in. Enter your username and password, then click Sign In. If you don't already have an account, click on Register and follow the prompts until you finish setting up a new profile.

2. Select the Option To Check the Balance

Visit the Gift Cards page of your account and click the Check Balance link or use the search bar to look for an option labeled Purchase History. Enter the gift card's details and confirm that you want to see the balance available on your card.

American Express will display the balance in a separate window or on the same page, depending on website design. Once you have access to this information and know how much money is left, you can ensure that your gift card has enough funds available for purchases.

3. Contact Customer Service

To check the balance of your American Express gift card, you can call its customer service number located on the back of the card. To do this, locate it and dial in using a phone.

4. Check the Balance of the Gift Card In-Store

You can check the balance of your American Express gift card by taking it to a store that accepts American Express and asking the cashier to check the balance for you. Many retailers or merchants that accept these cards have options available at point-of-sale machines to verify balances.

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How Do I Check the Balance on My American Express Gift Card?

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