How Do I Dispute a Charge with American Express?
If you find a charge on your American Express card you did not make, or if you believe that what you purchased was not what you ordered, you can dispute the charge. To get the charge taken off your bill, use the following procedure.
- Go through your receipts and other financial records to make sure that the charge isn't just something you forgot you purchased. Remember that the name of the business on the bill might not be the name you did business with. Franchises, for example, may be run by one company and owned by another.
- Gather any evidence you can find that could support your dispute. For example, if your bill says that you saw a movie in Denver while you were actually in Boulder at a lunch meeting, find the receipt for that lunch.
- Scan in any receipts and any other evidence you have, or take close up, clear pictures of them with your phone.
- Go to American Express' home page.
- Log in to your account.
- Go to Statements & Activity
- Click on the transaction you wish to dispute.
- Click on the Dispute/Inquire about this Charge link.
- Fill out the required fields and answer any questions with as much detail as possible.
- Attach any files you have that you feel will back up your claim.
- Submit the dispute.
American Express will look at all the information you sent and decide whether to remove the charge immediately or send the merchant an inquiry. To check on the progress of your dispute, do the following:
- Go to American Express' home page.
- Log in to your account.
- Go to the Inquiry and Dispute Center.
- Click on Manage My Disputes.
- Click on Cancel/View Status next to your dispute.
If American Express sends the merchant an inquiry, the merchant has 20 days to respond.
Once you initiate a dispute, American Express will temporarily remove the disputed amount from the amount you owe until they make a final decision, so you will not have to pay it during the investigation.
If you have any problems during this process, you can contact American Express' customer service. They have a phone number, but no online help options.
Why Did GetHuman Write "How Do I Dispute a Charge with American Express?"?
After thousands of American Express customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Dispute a Charge with American Express? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting American Express if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
Why does GetHuman Write How-to Guides for American Express Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like American Express in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Dispute a Charge with American Express? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.