How Do I Get a Replacement Card from American Express?

If your American Express card was lost, damaged, or stolen, you should order a replacement card as soon as possible. You can do so online or by phone. If your card was lost or stolen, American Express will cancel the old one immediately upon getting your request. If it was damaged, you can keep using your old one until the replacement arrives.

If your American Express card has been lost or stolen, you need to take immediate action. If someone has your card, you need to make sure you don't end up on the hook for the charges they make. You will also need to get a replacement card, so you can get back to living your life like normal. You should also request a replacement if your card has been damaged and it no longer reads well.

Requesting a Replacement Online

American Express recommends that you use the online card replacement request form if your card was lost or stolen. Once the company receives the form, it will cancel your missing card. To request a replacement, follow these instructions:

  1. Go to the American Express home page.
  2. Sign in to your account.
  3. Click on the Help link in the upper right corner.
  4. Click on Replace a Card.
  5. Fill out the form.

If you are requesting a replacement because your card is damaged, you can continue to use your old one until you receive the replacement.

As part of filling out the form, you will have to request a delivery option. Free next-day shipping is available in most areas. Your new card should ship within a day or two. American Express will send you a notification when it is shipped.

Requesting a Replacement by Phone

If you do not have an online American Express account, you will need to request the replacement by phone. Just call the toll-free phone number.

Any recurring payments that were linked to your old card will be automatically transferred to your new card.

Contacting American Express

If you need to contact American Express, you can do so by phone or by help forum.

Why Did GetHuman Write "How Do I Get a Replacement Card from American Express?"?

After thousands of American Express customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Replacement Card from American Express? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting American Express if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for American Express Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like American Express in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get a Replacement Card from American Express? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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