You've completed your shopping and are all set to pay for your purchases with your American Express card, only to have it declined. Why was your American Express card declined? When this happens, you can contact American Express customer support here. There are several reasons your card may have been declined. Below are some reasons your card may have been declined.
If your American Express card was declined, it may be that your account was flagged for suspicious/fraudulent activity. Even if you are the one making the purchase, your card's safety features may kick in when the purchase seems out of the ordinary based on your purchase history. It is easy to fix the situation; you just need to call customer support here and confirm you are the one making the purchase. American Express may still deactivate the current card and send you a new one, or it may unlock the current card.
If you are making a PIN transaction, you may have accidentally keyed in the wrong PIN. Cancel the current transaction and start over when this happens. If the transaction is still declined, it may have been due to one of the other issues discussed here.
If you have your American Express card set up to autopay certain subscriptions, bills or other purchases, you need to make sure you update your expiration date each time for the purchases. If you have not, the transaction will be declined until the matter is corrected. As soon as you receive your new card each time, update any recurring payments with the new expiration date to avoid this situation.
Another reason your American Express card may have been declined is that it is not as widely accepted as Visa or MasterCard. Even if the retailer has a sign on the door that they accept American Express, policies and practices can change rapidly. Make sure the retailer accepts American Express before making the purchase to avoid this situation.
If your card is at or near the credit limit, this will affect your buying power. You will not be able to make purchases greater than your available credit. Keeping your balance low or at zero will help you avoid having your American Express card declined.
American Express may have canceled your card for a number of reasons. Credit card issuers reserve the right to cancel accounts under some circumstances. Some of those circumstances include:
If you find your American Express card has been declined, explore the options above to see if any of them fit your circumstances. For more information or aid, contact American Express customer support here.
After thousands of American Express customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Why Was My American Express Credit Card Declined? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting American Express if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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