Amtrak Customer Service

Contact Amtrak & solve common issues

Use Amtrak's Phone Number

Amtrak's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Amtrak. Below you will also find the phone and non-phone-based contact information we've gathered.

Amtrak: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Amtrak.
There's more!
Click below to show 10 more questions, answers, and complete guides to common Amtrak customer support problems.

Contacting Amtrak customer support

Below you can compare and contrast the 5 ways to contact Amtrak by looking at which ones are the fastest and which ones other customers recommend the most for solving Amtrak customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Amtrak across the following channels: Phone, Web, Twitter.

Phone number / contactWaitVotes
800-872-7245
Customer Service
3 mins232
800-307-5000
Membership Rewards
2 mins1821
Online Help at amtrak.com
Customer Service
< 38 hrs1050
Online Help at amtrak.com
Deals & Packages
< 2 hrs2224
@Amtrak
Customer Service
2 mins1125

Recent reasons customers contacted Amtrak:

What is the status of train leaving Aberdeen MD to Balt Penn tonight
Can I check in a suitcase that is **x**x* if I pay the fees
Can I bring a suitcase that is **x**x* if I check it on and pay fees?
We need to make a reservation for tomorrow morning at *:** or *:** something it is from...
Book ticket as so something is happening when I tried to just do it online I cannot boo...
Trying to price ticket fairs
Security continue to follow me around and unwanted advancement
Security harassment*Continue to harrass.i was waiting for my bus and funds to arrive. I...
Rest rooms ,& showers were put out of order due to the fact the water was backing up du...

Help me with my issue

Does GetHuman work with Amtrak?

GetHuman does not work with Amtrak's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Amtrak at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Amtrak's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Amtrak at a Glance

Amtrak has no chat option
Amtrak has no customer email
Amtrak has 2 help forums
Amtrak has 1 twitter handle
Amtrak has no facebook page
Contact information overview

Answered on this page:

Can I bring my pet on Amtrak?
What amenities are offered in the different classes of service?
How Do I Change the Date of My Amtrak Reservation?
How Do I Get a Refund from Amtrak?
How early should I arrive at the station before the departure time?
Are there any discounts available for senior citizens?
Can I bring my own food and drinks on board?
Solutions to common issues

Contacting Other Companies

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