How Do I Cancel My Amtrak Reservation?

If you booked a trip on Amtrak, and your plans have changed, you can cancel your reservation and request a refund or an eVoucher. Online cancellations can be completed through your Amtrak account, or ticket holders can call customer support to cancel a reservation. You can also cancel your reservation online without an Amtrak account in a few simple steps.

Traveling with Amtrak can be fun and more affordable than flying or driving. Many people take to the rails to go from one city to another, but what if you have to cancel your reservation? How do you cancel your Amtrak reservation? Amtrak customer support can give you information and assistance here, and you can find out more below on how to cancel your ticket.

Amtrak's Cancellation and Refund Policy

Before canceling your reservation, you need to be aware of Amtrak's cancellation and refund policy.

  1. There are two options when canceling your reservation. You can get a refund to the original form of payment (credit, debit card or bank account), or travelers can opt for an eVoucher to use on a later trip.
  2. You can get a full refund if you make the cancellation or change any time within 24 hours after making your purchase.
  3. Refunds depend on the type reservation you made (such as Value Fare, Saver Fare, Flexible Fare, Premium Fare or Business Fare).
  4. No shows are not refundable.
  5. Other terms and conditions may apply such as cancellation fees.

Ways to Cancel Your Reservation

The quickest, easiest way to cancel your Amtrak reservation is online. To make an online Cancellation from your account or as a guest, follow the steps outlined below.

From Your Account

Below are the steps to canceling your reservation from your Amtrak account:

  1. Open Amtrak's website in your browser.
  2. Log into your account.
  3. Click "My Account" at the top of the page.
  4. Select "View/Edit" in the menu.
  5. Find the reservation in the list you wish to cancel.
  6. Click on "Cancel Trip."
  7. Follow the prompts to complete the cancellation process.

As a Guest

If you purchased your ticket as a guest without having an Amtrak account, you can cancel it by doing the following:

  1. Open Amtrak's website in your browser.
  2. Select "Modify Trip" at the top of the screen.
  3. Type in your reservation number and the email address or phone number you used to make your reservation.
  4. Click on "Find Trip."
  5. Select "Cancel Trip" and follow the prompts to cancel your reservation.

Note: If you made any modifications to your trip online prior to canceling your reservation, online cancellation may no longer be available to you.

Telephone Cancellation

Another method of canceling your reservation is via telephone. Contact Amtrak customer service here and give the following information to process your cancellation:

  1. Name
  2. Reservation number
  3. Request to cancel

The representative will be able to cancel your ticket and provide you with information on any refunds or eVoucher credits.

When your travel plans change, canceling your Amtrak reservation can be done online or via telephone. You can get more information and assistance from Amtrak customer support here.

Why Did GetHuman Write "How Do I Cancel My Amtrak Reservation?"?

After thousands of Amtrak customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel My Amtrak Reservation? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Amtrak if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Amtrak Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Amtrak in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel My Amtrak Reservation? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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