How Do I Get a Refund from Amtrak?

Amtrak provides rail service connecting most of the United States and Canada, so the necessity to provide refunds is part of its industry. Amtrak goes the extra mile by offering four different methods for requesting a refund. The quickest options are calling its customer services agents or cancelling your booking within the refund policy guidelines through your Amtrak account.

Amtrak was founded in 1971 as a semi-public corporation to manage the passenger rail routes in the United States. One interesting fact is that the name is a combination of the words America and track, and the company has rails in most states except for South Dakota and Wyoming. You might think that with such a range, there are many customers and plenty of opportunity for refunds to become necessary. Amtrak does have a refund policy which can be found on its website. You can also call Amtrak customer service if you'd rather speak to someone knowledgeable the company's refund process.

Some Refund Policy Details

There are two options for obtaining a refund from Amtrak: you can a refund back to the original method of payment or an eVoucher to use for a future Amtrak booking. Please keep in mind that if you're a no-show, refunds are null and void.

Another tip to remember is that amount of the refund is going to depend on the ticket type, but all ticket types are given a full refund if the booking is cancelled within 24 hours of the original booking. If you need to make a change after the 24 hours, please visit Amtrak's refund policy on its website.

Refund by Fare Type

  1. Saver Fares: Non-refundable 24 hours or more after booking but eligible for a 75% non-refundable eVoucher.
  2. Value Fares: No fees and full refund to original form of payment if cancelled 15 days or more before rail departure. There is a 25% cancellation fee for unreserved services if they're cancelled an hour or more after purchase.
  3. Flexible, Business, and Premium Fares: No fees and a full refund to original form on payment if cancelled before departure.

Options for Requesting a Refund

Amtrak offers each customer four different options when it comes to requesting a refund. You can request one through your Amtrak account online or via the app or you can call Amtrak's customer service here anytime. You can also visit any Amtrak station that has a ticket office. Passengers who paid in cash and want cash back must mail in their original tickets by certified mail and return receipt to the address below.

Amtrak Refunds
Box 70
William H Gray III 30th St. Station
2955 Market Street
Philadelphia, PA 19104-2898

Online Refund Process

Log into your Amtrak account via the app or website, then click the My Account link at the top of any page. Next, click the View/Edit button to see your reservations and Cancel Trip button to cancel any eligible bookings. Follow the instructions and you should see information regarding any applicable refunds.

Why Did GetHuman Write "How Do I Get a Refund from Amtrak?"?

After thousands of Amtrak customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Amtrak? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Amtrak if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Amtrak Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Amtrak in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get a Refund from Amtrak? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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How do I obtain a refund from Amtrak
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