Step By Step Guides for Solving Ancestry.com Issues

Instructions to help with popular customer service issues

Popular Ancestry.com How-to Guides

How Do GetHuman's How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common Ancestry.com customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing Ancestry.com customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other Ancestry.com customers

I renewed my ancestry membership by phone last night after having trouble accessing new...
I can't find what email I set my ancestry.com up with I can't figure out how to cancel...
I want to pause my membership
I've ordered the promotional Ancestry DNA test for $** plus opted for a trial for * mon...
My name is Louise Butcher. I just sent a message with my problem, and I did get a respo...
I talked to your associate, Amber, yesterday trying to resolve my problem. My problem...
I need a new code to activate my kit. I sold it for a family member and it is saying t...
I have a message waiting but don’t have a password and am not getting help.
Did not receive DNA results. Want a refund
Have subscribed for several years. Early*mid July my account seems to have been lost...
I accidentally have two ancestry accounts. One has my dna results and one has paid mem...
A subscription charge I don't understand.
Question on purchasing gift kit
Had old account under IpoKee*** but could not access so I created a new account under R...
Charged for Ancestry and did not authorize
I've been having problems with my ancestral.com for months and months now but I have ag...
I've had problems with my ancestry.com for the past * months it says Problem whatever a...
My wife & I both submitted DNA samples. I get updates but none come for her. I did get...
See more issues reported by Ancestry.com customers

Does GetHuman write how-to guides because they are a partner of Ancestry.com?

GetHuman has no affiliation whatsoever with Ancestry.com, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of Ancestry.com have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!