Step By Step Guides for Solving Ancestry.com Issues

Instructions to help with popular customer service issues

Popular Ancestry.com How-to Guides

How Do GetHuman's How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common Ancestry.com customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing Ancestry.com customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other Ancestry.com customers

I set up an email & password for my husband awhile back - he became ill and we put the...
I have changed my credit card that I want to pay Ancestry. Is that ok?
I am running Microsoft's Windows ** Operating System using the Edge Browser. Each time...
I can't find my DNA results
I am trying to connect one of my family trees to a DNA match. I've already tried throu...
Please disconnect * step verification for LJ.*****@***.com Your customer service telep...
I have contacted Ancestry help and want solutions for my problem. First they need to di...
Marriage record for grandparents marriage incorrect surname for grandfather. His corre...
My email *****@***.com was broken into and closed by Microsoft. My new email address i...
I am an Attorney and you are in violation
I want to speak with a human
I am Pazetta Mallette and my son, John Mallette, now deceased, had an account. My DNA...
I did not get the code.
John Mallette, my son who is now deceased, opened an account ****. I cannot open it to...
Gwen Blough*my name no longer appears at the bottom telling me how I am related to the...
My name no longer appears at the bottom telling me how I am related to the ancestor
I am repeatedly locked out of my account since around February First. I spent $*** on t...
Re connection to account update payment
See more issues reported by Ancestry.com customers

Does GetHuman write how-to guides because they are a partner of Ancestry.com?

GetHuman has no affiliation whatsoever with Ancestry.com, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of Ancestry.com have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.

Ancestry.com Reference

Guidance for Other Companies

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!