Step By Step Guides for Solving Ancestry.com Issues

Instructions to help with popular customer service issues

Popular Ancestry.com How-to Guides

How Do GetHuman's How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common Ancestry.com customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing Ancestry.com customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other Ancestry.com customers

I am unable to access my dna kit status even after I went through the steps of forgetti...
I have not received my ancestry dna kit that i ordered several weeks ago
Complete outage of site, need to report and find out what's going on
I want my personal information removed from the online database. Ancestry has not resp...
My trial was renewed earlier than I expected. I will not be using the services any long...
I spent * weeks working on a branch of my family tree, I took a couple days off to get...
I want to cancel the free trial.
I want to see if Ancestry received my DNA that I mailed back on the ** August
Denied cancellation of my services
I need a refund on my subscription, I had canceled my subscription last month and I’m n...
You may share my DNA results with John Vanek GeneaLogic. He is helping with my family s...
I want a new password I forgot my old one and I’m ready to do more research on my family thx
I know my passwords and want to change the password on "support.ancestry.com" (NOT the...
I yearbooks for ****, ****, and **** for Holliston High School in Massachusetts, all un...
I have year books for ****, ****, and **** for Holliston High in Massachusetts, all wit...
My debt card is being charged for this and ive never signed up im reporting fraud sense...
DELETE MY NAME, INGRID EISENSTADTER*https:**www.ancestry.com*search*categories*bmd*birt...
My initial dna test results said that i was **% scandinavian but after an update that w...
See more issues reported by Ancestry.com customers

Does GetHuman write how-to guides because they are a partner of Ancestry.com?

GetHuman has no affiliation whatsoever with Ancestry.com, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of Ancestry.com have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.

Ancestry.com Reference

Guidance for Other Companies

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!