Ancestry.com is the world's largest for-profit genealogical company. It allows customers to gain access to genealogical information, historical information, and family trees so they can better understand their heritage.
The website has many different subscription models at varying price points. Customers can choose to sign up for a monthly fee, which is discounted if they commit to a certain amount of months.
If you are no longer finding Ancestry.com useful, you can choose to cancel your account and end your subscription. Keep reading for the instructions on how to cancel your account.
Go to www.ancestry.com
In the top right corner of the page, select 'Sign In.'
You can log in with your email address or username, and password. Alternatively, you can also sign in with your Facebook account.
Once you've logged in, navigate to the top right corner of your page, and click on your name. A drop-down menu will appear, click on 'Your Account.'
On the right side of the screen, there will be a small menu titled 'Subscription Options.' Find and click on 'Cancel Subscription.'
You will be asked to select a reason why you are canceling your subscription. Choose the most relevant option for you. The options include:
The service is too time consuming
I am done researching my family history
The website is too hard to use
The service is too expensive
I'm just taking a break
The site did not give me enough help and guidance
I've reached a dead end in my family history research
It was too hard to search for information
I didn't realize my subscription was going to renew
The service doesn't have records for my family
There is a text box if you wish to provide comments or feedback to Ancestry.com.
On the next page, scroll to the bottom, and select 'Continue to cancel.'
At the bottom of the page, select 'Cancel my membership.'
You will receive a confirmation email from Ancestry.com that your membership has ended. If you don't receive an email within 30 minutes, sign back into your account and ensure that your account has actually been canceled. Under 'Your Account' it should say 'This subscription has been canceled and will not renew.'
You will continue to have access to your account until the end of the current billing period.
Note that after you have canceled your subscription, any family trees that you've created on the website will remain on the site. If you wish to remove these, make sure to make a personal copy and delete them from your account, before canceling your Ancestry.com subscription.
If you have signed up for a free trial, you will need to cancel your account before the free trial ends to avoid being billed.
If you had committed to several months, cancelation fees may apply.
If you have purchased your Ancestry.com subscription through the Ancestry.com app, you will need to cancel the subscription through that app provider. For example, if you purchased the subscription via iTunes, Google Play, or Amazon, you will need to cancel via your subscriptions through iTunes, Google Play, or Amazon.
If you log in to your account and do not see the cancellation link, you may have duplicate accounts and will need to reach out to the Ancestry.com Customer Support Team for help.
Or, if you are having issues with any of the above steps, you should reach out to the Ancestry.com Customer Support Team for help.
You can call Ancestry.com customer support. The support team is available 24 hours a day, seven days a week. The average wait time is 15 minutes.
After thousands of Ancestry.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel My Ancestry.com Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Ancestry.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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