How Do I Reactivate My Account?

If you are returning to after a time away, or you canceled your membership and wish to renew it, you can quickly and easily reactivate your account online. Simply log into your account, navigate to account settings and choose a membership plan that fits your needs. If you have forgotten your password, you can have a reset code emailed to you so you can update your password and reactivate your account.

You may have started researching your family tree through and then got sidetracked by other things or decided to not renew your membership. Now, you are ready to jump back in and do more research on the people in your family history that helped create the person you are today. How do you reactivate your account? You can get information and assistance from customer support here, and you can follow the steps below to reactivate your account.

Reactivating Your Account

If you are renewing or restarting your membership, follow these steps:

  1. Open in your computer's browser.
  2. Log into your old account.
  3. Navigate to "Account settings."
  4. You may see the following in the "Membership" section:
    • Renews on: this will show when your membership will automatically renew if you have not canceled automatic payments.
    • Expires: this will show when your membership is set to expire, or when it expired if you did not automatically renew it.
    • Registered Guest: this is the account for those who do not have an active membership. From this section, you can modify your account from guest to registered member.
  5. Scroll to "Modify Membership" section.
  6. Click "Upgrade."
  7. Key in your payment information.
  8. Select "Start membership." This will renew/restart your membership.

Forgotten Password

If you have forgotten your password and need to recover it to reactivate your account, do the following:

  1. Open in your computer's browser.
  2. Click "Sign In" in the upper right-hand corner of the screen.
  3. Select "Forgot Password."
  4. Enter the email address associated with your account.
  5. Click "Continue."
  6. Check your inbox for a reset email from and get the reset code.
  7. Enter the reset code and click "Continue."
  8. Enter your new password.
  9. Confirm new password.
  10. Click "Continue." You can now use your new password to log back into your account.

Things to Consider

When reactivating your account, you have the option to set up automatic monthly, semi-annual or annual renewal. Your account will automatically renew on the schedule you determine unless you cancel automatic renewal.

You also have three types of membership to choose from:

  1. U.S. Discovery Membership
  2. World Explorer Membership
  3. All Access Membership

Reactivating your account is quick and easy following a few simple steps online. For more information or assistance, contact member support here.

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After thousands of customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Reactivate My Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

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