How Do I Recover My Ancestry.com Account?

If you are having difficulty getting into your Ancestry.com account, you have options to recover your account. If you know your password, but not username, you can simply log in using your email address. When you have forgotten your password, you can reset it online or by calling Ancestry.com customer support. In a few steps, you can be back on your journey through your personal history.

Many people have turned to Ancestry.com to learn more about their family history and where their family originated. As an Ancestry.com user, accessing your account is essential to filling in branches on your family tree. How do you recover your Ancestry.com account if you have been locked out or forgot your login credentials? You can get information and assistance from Ancestry.com user support here, and below are ways you can recover your account.

How to Recover Your Ancestry.com Account

Whether you have forgotten your username and password or you canceled your membership, you can recover your Ancestry.com account online following the steps outlined below. Take note, if you delete your account in addition to canceling your membership, deletion is permanent and cannot be reversed. You would have to start all over with a new account.

Recovering Username and Password

If you have forgotten your username or password to your Ancestry.com account, you can take some steps to retrieve the information needed.

Username

To retrieve your username name, follow these steps:

  1. Open Ancestry.com in your computer browser.
  2. Click on "Sign in" in the upper right-hand corner of your screen.
  3. If you don't know your username but do know your password, you can enter the email address associated with your account.
  4. Enter your password.
  5. Click on "Sign in."
  6. Go to your "Account settings" to view your username for future site logins.

Password

If you have forgotten your password, you can reset it this way:

  1. Open Ancestry.com in your computer browser.
  2. Click on "Sign in" in the upper right-hand corner of your screen.
  3. Select "Forgot password?" on the sign in screen.
  4. Enter your email address associated with your Ancestry.com account.
  5. Check your email for a reset code from Ancestry.com.
  6. Enter the reset code on the Ancestry.com page.
  7. Click "Continue."
  8. Key in your new password.
  9. Confirm your new password by entering it again.
  10. Click "Continue" to accept the new password, and then click "Continue" again to return to the login screen for your account.
  11. Enter your username and your new password to sign in and access your Ancestry.com data.

If you cannot remember the email address associated with your account, or you no longer have access to that email address for whatever reason, you can call Ancestry.com here for assistance in recovering your account.

Having access to your Ancestry.com account means you can continue your walk through your family history and learn more about your roots. When you cannot access your account, you have online options to recovering your username and password. You can also contact Ancestry.com customer support here for assistance and information.

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Why Did GetHuman Write "How Do I Recover My Ancestry.com Account?"?

After thousands of Ancestry.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover My Ancestry.com Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Ancestry.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Ancestry.com Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Ancestry.com in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Recover My Ancestry.com Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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