How Do I Get a Refund from Animal Jam?

This article outlines how to request an Animal Jam refund. If you are an Animal Jam customer in need of a refund, this guide will help you. The article explains whether your purchase is eligible for a refund, how to submit a refund request online, what information you need to complete your request, and how to proceed if these tips do not work.

If you or your children play Animal Jam, but you want to cancel your game membership and receive a refund, this article will benefit you.


You or your family play Animal Jam because the game has fun features and is suitable for most ages. However, you no longer need your Animal Jam membership and would like to receive a refund for your payment, but you are unsure of how the process works. Luckily, applying for a refund from Animal Jam is simple and your request can be processed via the website.


To discover the easiest way to request an Animal Jam refund, follow this guide.

Check Your Refund Eligibility:

The first thing to do before issuing your refund application is to check that your purchase is eligible for a refund.

You'll be glad to hear that all purchases made through the Animal Jam website are eligible for a refund, providing the request is issued within seven days of payment. Although, unfortunately, if it has been over seven days since you purchased your Animal Jam membership, it may not qualify for a refund.

Additionally, if your refund request is for an unauthorized charge to your account, you have 30 days to contact the Animal Team and request a refund. Similarly, if you notice a duplicate charge, you have a total of 45 days to apply for a refund.

Apply for a Refund:

If you have determined that you are entitled to a refund from Animal Jam, you can begin the application process.

Navigate to the Animal Jam Website:

All refund requests must go through the online submission form, which is located on the Animal Jam website.

To find the form, visit the website homepage and locate the "Help" tab, which is found in the main navigation bar at the top of the page. Select the "Help" tab to be redirected to the help center.

Once you have arrived on the "Help Center" page, find and select the "Membership and Billing" option from the "Help Topics" menu.

From the "Membership and Billing" page, click on the "See all 10 articles" hyperlink under the "Membership FAQ" heading and then choose "How Do I Get a Refund."

Submit a Refund Request:

Once you have reached the "How Do I Get a Refund" page, select the "Submit a Request" hyperlink to proceed with your refund application.

To fill out the submission form, you will need to provide your full name, email or billing address, Animal Jam username, the last four digits of the payment card, and any transaction receipt IDs or GPA order numbers.

Use this information to fill in the online form and provide details explaining what your request is and why you would like to receive a refund.

Once you have checked that all the information you have provided is correct, click on the green "Submit" button at the bottom of the page.

If These Steps Are Unsuccessful:

If you have followed these steps carefully, but you are still unsure of how to submit a refund request from Animal Jam, you need to contact the customer service team.

You can find the customer service contact details on the GetHuman website.

Why Did GetHuman Write "How Do I Get a Refund from Animal Jam?"?

After thousands of Animal Jam customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Animal Jam? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Animal Jam if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Animal Jam Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Animal Jam in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get a Refund from Animal Jam? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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