Does Apple Pay for Shipping on Returns or Exchanges?

Faulty items or wrong orders can be returned to Apple within 14 days or a maximum of 30 days. If your device develops problems after this period, the one year warranty offered by Apple ensures that you get a repair or replacement as long as the items don't have damages and the software is intact. When you are returning the product to Apple you will have to bear the shipping for the returns or exchanges.

Does Apple Pay for Shipping on Returns or Exchanges?

Apple return policy states that you have to return products within 14 days after you purchased them. These 14 days return policy applies to products that been purchased from the apple store either physically or online. If you bought your apple product through a different retailer, you have to comply with their different return policies.

When returning the product, you should pack it in its original packaging with all the components that were included in the box like the charger and adapter. Some products may not be eligible for returns like those whose software has been opened. You can also not return a product in which you have upgraded the software or downloaded electronic software.

Other products that cannot be returned once purchased include Apple gift cards and print products. If your item had been personalized with custom engravings or custom-built for you, you cannot return it to Apple. The only condition under which you can return such an item is if it stops working due to a problem in its manufacture.

Apple does not accept items that have physical and water damages or those that stop working due to user negligence. The 14 day return period can be extended for up to 30 days if you have unavoidable circumstances that stop you from returning it in the first 14 days after purchasing it. If your device develops problems after 14 days, you cannot return it to Apple.

Items that become faulty after 14 days can be repaired by AppleCare because the items have a one year warranty. You can take your item for repair to an Apple store or mail the item back to Apple. For you to benefit from the Apple warranty, you should avoid trying DIYs on the phone because this will void your warranty.

Will Apple Pay for Shipping of your Returns and Exchanges?

Apple does not cover the returns and exchanges Shipping cost and therefore when you are shipping back an item to Apple, you have to cater to the shipping cost. You can either return your product directly to the Apple store or follow the procedure given below to return your items;

  1. Have your Apple ID, your passcode, verification code (if you use one) and your username
  2. Log in to your Apple account using your credentials
  3. Open your purchase history
  4. Select the item that you want to return
  5. Click on "return items"
  6. Open the next page with the items that you are returning
  7. Tap on "continue".
  8. Verify the item that you are returning and the prepaid return label address.
  9. Print the return labels and hazmat labels
  10. Attach the printed return labels on the boxes of all the boxes that have the return labels.
  11. Ensure that you pack the items in their original boxes especially if you are returning a computer.
  12. Organize with your carrier on the pickup date and time.
  13. If you have a problem completing this process, contact the Apple support team.
  14. You can also reach Apple through live chat, sending an email.
  15. Apple also offers assistance through its Facebook and Twitter handles.

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Why Did GetHuman Write "Does Apple Pay for Shipping on Returns or Exchanges?"?

After thousands of Apple customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Does Apple Pay for Shipping on Returns or Exchanges? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Apple if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Apple Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Apple in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our Does Apple Pay for Shipping on Returns or Exchanges? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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Will Apple Pay for the shipping of your returns and exchanges
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