How Do I Get Device Support from Apple?

Apple products have almost become globally ubiquitous. The prevalence of the tech giant's devices is simply outstanding.

Though Apple devices are bought for their quality and ease of use, issues do arise with the devices occasionally. Getting device support will not only enable to continue using your device but it may also mean the difference between a little mishap and the total shutdown of your device.

The device support solutions for Apple products range widely. They can either be simple troubleshooting answers or they can be highly advanced solutions that require you to follow multiple instructions to the letter.

You can get device support from Apple through the following avenues:

Apple Store or Authorized Apple Dealer

You can schedule a repair or simply visit an Apple store or an authorized Apple dealer for device support. Visiting a physical Apple store if your device runs into problems is one of the most effective ways to get device support from the firm.

Not only will you receive help directly from a customer service agent but you also increase the chances that the device will be fixed. A brick and mortar store afford the Apple user the luxury of not leaving the store until the issue is resolved.

The Apple store has a 'Genius Bar' with Apple technicians who will answer all your questions and offer device support. An authorized Apple dealer will also have a technician in their shop to solve issues with their devices.

Face to face assistance has its advantages but it tends to be slower than other means.

Support Page

Apple has a support page with many resources that users can use to get device support. The page has advice on any problem you may encounter with your Apple device. you can get device support on the support page by following these steps:

  1. Launch your web browser and open the Apple website
  2. Click 'Support'
  3. Select 'Contact Support'
  4. Click 'Talk to Us'
  5. You will be prompted to choose the Apple product with which you having issues e.g. Mac, iPod, iPhone, Apple TV and so on. Choose one and click it
  6. You will then be asked to choose the specific issue afflicting your device. Select a topic if you see a relevant one. If there is no relevant topic, click 'The topic is not listed' and describe your problem on the next page
  7. Select the avenue through which you want to receive deice support and proceed until you talk to a customer support representative

Live Chat

Apple has a live chat facility on its website but it is only available in select countries. The chat is one of the most convenient means through which you can receive device support from Apple. You can initiate a live chat through the following process:

  1. Launch your web browser and open the Apple website
  2. Click 'Support'
  3. Select 'Contact Support'
  4. Click 'Talk to Us'
  5. You will be prompted to choose the Apple product with which you having issues e.g. Mac, iPod, iPhone, Apple TV and so on. Choose one and click it
  6. Select the specific device issue that you are having. If not present, click 'The topic is not listed'
  7. Choose how you would like to get help which is 'Chat' in this case
  8. Login with your Apple ID and password or enter your products serial or IMEI number and wait for a few minutes for a response.

You can also contact Apple's customer support by calling one of their local phone numbers or using their online help desk. Calling the phone number is the better option but you can find he link to both Apple's customer support contacts on GetHuman.

How Do I Get Device Support from Apple?

Why Did GetHuman Write "How Do I Get Device Support from Apple?"?

After thousands of Apple customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get Device Support from Apple? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Apple if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Apple Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Apple in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get Device Support from Apple? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Apple

Asked 16 days ago
Updated 7 days ago
Viewed 39,132 times
Apple
undefined
Device Support

What customers are saying about this and similar problems

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free reviews, tools and information. You can help!