How Do I Get a Refund from Apple?

If you purchased items on Apple, you can request a refund with these helpful tips.

If you purchased items on Apple, you can request a refund. If your app or purchase qualifies for a refund, it will be sent to you. When requesting refunds from Apple, you must note that the Store purchases Limitations apply. If you are no longer interested in a subscription, you can cancel it. You can only get a refund if your purchase is available in your purchase.

Requesting a Refund

1. Check Your Purchase History

You can only get refunds for items that are available in your purchase history. On your iPad, iPhone, or iPod touch, navigate to settings and then purchase history. You cannot request a refund for items that are displayed as pending. The status means that you have not been charged yet.

2. Find the Order

On your purchase history, find the item for which you want a refund. If you are using an iPhone, iPod touch, or iPad, click on the option 'Total Billed' at the bottom of the order and click on the item. For your PC or Mac, tap 'More' under the price of the item. If you used the Report a Problem website, you may find the item on the 'Purchases' tab.

3. Report Your Problem

If you are using an iPad, iPod touch, iPhone, PC or Mac, click on the option 'Report a Problem' under the details of the item. You will be directed to a window that leads you to the Report a Problem website Click 'Report a Problem' next to the item. If that option is not available, your item may not be eligible for a refund.

4. Describe the Problem

Pick a reason for the problem, describe it, and click 'Submit.' Apple will review the cause of your problem to determine if you are eligible for a refund. They may send your refund directly or refer you to the developer. If the information is not enough, they may ask you to provide more information. They may deny your refund request.

If you can't find the item for which you want a refund on the purchase history, there may be a problem. When you buy content on the App Store or iTunes Store, you may re-download your purchases. Your purchase history should display a list of your purchases in chronological order. If you can't find a purchase, it may be due to the following issues;

1. You may have signed in with a different Apple ID at the time of the purchase

2. It may be hidden. You can hide or unhide apps, movies, books, and TV shows on your device

3. If you received an email notification about a purchase, it may not have been from Apple

If you can't find an item, you should contact Apple and ask for help. Note that older purchases and some new purchases are not eligible for refunds. If Apple charges your account for an item that you don't remember ordering, you should contact them. Your email notification may be from fraudsters.

If you need help with your refund from Apple, you can always contact them and ask for help. The best way to contact Apple is on the phone. The representatives are polite, helpful, and knowledgeable. They may help you get your refund if you qualify. Another way to seek support is on Twitter. Send Apple a message with the details of your problem and they will respond fast. Facebook is another good option to seek support. Apple has plenty of help forums that may help you. They give you a chance to learn from the experiences of other users and the variety of targeted tips and topics.

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How Do I Get a Refund from Apple?

Why Did GetHuman Write "How Do I Get a Refund from Apple?"?

After thousands of Apple customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Apple? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Apple if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Apple Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Apple in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get a Refund from Apple? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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Asked 3 years ago
Updated 2 years ago
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Refunds and Returns
Apple account
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Refunds and Returns

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