Users who find themselves unable to access their iTunes account can take steps to recover it. Your iTunes login is an Apple ID or is connected to, or the same as, your iCloud account login. The recovery option will be linked to your Apple ID.
The iTunes Sign-in Process
Users can sign into iTunes via an iPhone, iPad or iPod touch device. Simply sign in to your device, enter your Apple ID and password, and then enter the six-digit verification code if prompted. This should complete the sign-in process.
However, it's possible to run into sign-in problems. Sometimes, the information is entered incorrectly, or there are issues with the server or your internet connection. Sometimes, you may have simply forgotten your Apple ID and password. To ensure that the latter situation isn't the issue, make sure your device's software is up-to-date, and the date and time zone settings are correct. If you still can't recover your iTunes account, you can take other steps to complete the recovery process.
Go to Your Apple ID and Account Page
Go to your Apple ID and account page and select the "Forgot Apple ID or password" option. Then, select the option to look up your Apple ID for your iTunes account. You'll need to enter your first and last name and the email address associated with your Apple ID. If you're unsure of your associated email address, you'll have more than one opportunity to enter another one. If this doesn't work, you can use other options to recover your iTunes account.
Use Account Recovery
You can use account recovery when you don't have enough information to reset your password. If you have a recovery key for account security, you can use this option to recover your iTunes account. If you have forgotten your Apple ID, you can generate a recovery key to recover your account. You can use the Apple support app or the My iPhone app to recover your account.
Once you request recovery, you will receive a confirmation email that tells you when you can regain access to your account. Keep in mind that using your iforgot.apple.com may cancel account recovery. It may be best to wait until you have your recovery info before using the device. It's also a good idea to turn off any other devices that may be associated with your Apple ID until the recovery process is complete.
Account recovery can take an extended period of time. If you can reset your password or use some other way to recover your iTunes account, do so. You can use Apple support, or even another family member's iPhone to reset your password and begin the recovery process. It's best to use account recovery as your last option when you can't sign in or reset your Apple ID password.
After thousands of Apple customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover My Itunes Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Apple if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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