Have you recently purchased on iTunes using a gift card and encountered an issue with your purchase? If so, you may wonder how to request a refund for the gift card. Whether you've received a faulty product or have a change of mind, here are the steps to request a refund to your gift card from iTunes.
Open the App Store app on an iPhone, iPad, or iPod touch. On a Mac or PC, open the iTunes application. If you're not already signed in, click the Sign In button and enter your Apple ID and password.
Next to the search bar, click on your account name or icon to open a drop-down menu. Select Account Info or View My Account to access your account information and purchase history from the drop-down menu.
Type in your account password. Ensure you type in the correct password and then click the Sign In or OK button to access your account information and purchase history. Know that your account password is case-sensitive, so ensure entering the correct capitalization. If you cannot remember your password, you can reset it by clicking on the Forgot Password link and following the prompts.
Locate the gift card purchase in question from the list. You may have to navigate through different pages to find the purchase if you have made many purchases over time.
Once you locate the gift card purchase, make a note of the date of purchase and the purchase amount. Select the Report a Problem button next to the purchase. This will take you to a web page where you can request a refund for the gift card purchase.
You will find a list of options on the page, one of which will be I'd Like to Request a Refund. Click on that option. This will indicate to Apple that you would like to request a refund.
Some examples of reasons for a refund request include the item not working or I purchased it by mistake. Click on the Submit button. Apple will review the refund request and determine if it will approve. It will notify you of its decision via email.
You will receive a confirmation email from Apple regarding your request. The confirmation email will include information about the status of your refund request. If Apple has approved your refund request, the email will also include information on how and when the refund processing will happen. If Apple denies your refund request, the email will show the reason and the next steps you can take. It's important to check your email, including your spam or junk folder, for any updates on your refund request.
After thousands of Apple customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Request a Refund to a Gift Card from Itunes? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Apple if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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