How Do I Request a Refund to a Gift Card from Itunes?

Open the iTunes Store on your device or computer to request a refund for an iTunes gift card. Go to your account and select Account Info. Enter your account password when the page prompts. Scroll down to the Purchase History section and locate the items you purchased. Click on the Report a Problem button beside the purchase. From the options, select Request a Refund. Provide a reason for the refund request and submit the request.

Have you recently purchased on iTunes using a gift card and encountered an issue with your purchase? If so, you may wonder how to request a refund for the gift card. Whether you've received a faulty product or have a change of mind, here are the steps to request a refund to your gift card from iTunes.

1. Open the iTunes Store on Your Device or Computer

Open the App Store app on an iPhone, iPad, or iPod touch. On a Mac or PC, open the iTunes application. If you're not already signed in, click the Sign In button and enter your Apple ID and password.

2. Click on Your Account Name or Icon

Next to the search bar, click on your account name or icon to open a drop-down menu. Select Account Info or View My Account to access your account information and purchase history from the drop-down menu.

3. Enter Your Account Password

Type in your account password. Ensure you type in the correct password and then click the Sign In or OK button to access your account information and purchase history. Know that your account password is case-sensitive, so ensure entering the correct capitalization. If you cannot remember your password, you can reset it by clicking on the Forgot Password link and following the prompts.

4. Scroll Down to the Purchase History Section

Locate the gift card purchase in question from the list. You may have to navigate through different pages to find the purchase if you have made many purchases over time.

5. Click on the Report a Problem Button

Once you locate the gift card purchase, make a note of the date of purchase and the purchase amount. Select the Report a Problem button next to the purchase. This will take you to a web page where you can request a refund for the gift card purchase.

6. Select Request a Refund From the Options

You will find a list of options on the page, one of which will be I'd Like to Request a Refund. Click on that option. This will indicate to Apple that you would like to request a refund.

7. Provide a Reason for the Refund Request

Some examples of reasons for a refund request include the item not working or I purchased it by mistake. Click on the Submit button. Apple will review the refund request and determine if it will approve. It will notify you of its decision via email.

8. You Will Receive a Confirmation Email

You will receive a confirmation email from Apple regarding your request. The confirmation email will include information about the status of your refund request. If Apple has approved your refund request, the email will also include information on how and when the refund processing will happen. If Apple denies your refund request, the email will show the reason and the next steps you can take. It's important to check your email, including your spam or junk folder, for any updates on your refund request.

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After thousands of Apple customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Request a Refund to a Gift Card from Itunes? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Apple if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

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Asked 9 days ago
Updated 9 days ago
Viewed 18,767 times
Apple
Request a refund to a gift card from iTunes
Ask for a refund to a gift card from iTunes

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