How Do I Reset My Passcode on My Iphone?

If you locked yourself out of your iPhone because you entered your passcode incorrectly too many times, you will need to change the passcode. Unfortunately, the only way to do that is to put the phone in recovery mode, erase it, and then set it up again with a new passcode.

If you enter the wrong passcode too many times on your iPhone's lock screen, your iPhone will be disabled until you can enter the correct passcode. If you can't remember it, you may think your only option is to reset the passcode. Unfortunately, there is no passcode reset option on the iPhone if you don't know it. To regain access to your phone and set a new passcode, you're going to have to put your iPhone into recovery mode, erase it, and set it up again with a new passcode.

Important Note

Please be aware that your passcode is what appears on the iPhone lock screen. This is not the same thing as your Apple password, which you use to sign into your Apple account.

How to Put Your iPhone into Recovery Mode and Set a New Passcode

To make this solution work, you're going to either need a Mac or a PC with Windows 10 or better installed, as well as iTunes. If you don't have the right computer, you're going to need to go to an Apple store for help. If you do, follow these instructions:

  1. Make sure your iPhone is not plugged into your computer.
  2. Turn your iPhone off.
  3. Locate the button you need to push to get the phone into recovery mode. On the iPhone 8, 8 Plus, X, and 2nd and 3rd generation SEs, it's the side button. On the iPhone 7 and 7 Plus, it's the volume down button. On 1st generation SEs, and on the iPhone 6 and earlier, it's the Home button.
  4. Press the button you identified in the previous step and hold it down while you connect your iPhone to your computer.
  5. Wait until you see the recovery mode screen and then release the button. If you get the passcode screen instead, turn off the phone and start again.
  6. Open up iTunes on your computer.
  7. Click on Restore.
  8. Wait for your computer to download the software it needs. If it takes more than 15 minutes to do this and your iPhone leaves the recovery screen, you need to let the download finish, turn off the phone, and start the process again.
  9. Disconnect your phone from the computer.
  10. Turn your iPhone off.
  11. Turn your iPhone on.
  12. Follow the instructions on the screen to start the setup process.
  13. After you connect your iPhone to your cellular network, you will have the opportunity to enter a new passcode. Make a note of the passcode so you don't forget it again.
  14. If you had previously made a backup of your phone on your computer or with iCloud, you will have an opportunity to restore from the backup.
  15. Sign in with your password and Apple ID.
  16. Set up any features and services you want.

Contacting Apple

If you need any help, you can get it from an Apple representative on the Apple help forum or by phone.

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Why Did GetHuman Write "How Do I Reset My Passcode on My Iphone?"?

After thousands of Apple customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Reset My Passcode on My Iphone? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Apple if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Apple Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Apple in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Reset My Passcode on My Iphone? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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