How Do I Return an Item from Apple?

This article explains how Apple customers can return purchases from the company. If you have an Apple product that you would like to return, but are unsure of how this guide could help you. The article outlines how to return an item via a carrier like FedEx, find your returns shipping label online, return your item at your local Apple store, and what to do if these steps are unsuccessful.

If you have recently purchased a product from Apple, but you would like to return it, this article will help you.

You are an Apple customer because the company offers a good selection of products, and you have had positive previous experiences with the company. However, you are unhappy with your most recent purchase and would like to return it. However, you are unsure of how the process works. Luckily, returning an item to Apple is free and a simple process that can be completed via carrier or in the Apple Store.

If you would like to discover how you can return an item that you have bought from Apple, read this easy to follow guide.

Returning an Item Via Carrier:

Navigate to the Apple Website:

If you would like to return your item to Apple via carrier, you first need to visit the Apple website. Once you have reached the homepage, locate the "Account" heading, which can be found in the lower navigation bar.

Under the "Account" heading, find and select the "Apple Store Account" hyperlink. You can then proceed to log into your online account using your Apple ID and the password associated with your account. Enter your information correctly, and click the arrow button to log in.

If you cannot log in, use the "Forgot Apple ID or Password" hyperlink to reset your information and recover your account.

Locate Your Returns Label:

Once you have successfully logged into your Apple Store account, locate your returns label.

First, navigate to the "Order Listing" page. On the "Order Listing" page, you should be able to see all of your recent Apple orders. Find the order that you would like to return and select it. Then, you need to select the "Start a Return" option under the item.

You must then click on the "Get Started" button and select the specific product, or products, that you would like to return. Once you have chosen the items you need to send back, click "Initiate Your Return" to access your shipping label.

You can now print your return label and attach it to your parcel.

Visit a FedEx Store:

Once you have wrapped your parcel and attached the return label as instructed, you need to visit your local FedEx store where you can process the return.

When shipping an item for return, always make sure to request a returns receipt and a tracking code so that you can stay up to date with the status of your parcel.

Returning an Item at the Apple Store:

If you would prefer to return your item directly to your closest Apple Store, this is also possible.

You can return Apple items to any Apple Store, simply explain to an in-store representative that you would like to return the product and your reason for doing so, and they will process your refund.

If These Steps Are Unsuccessful:

If after carefully following these steps you are still unsure of how to return an item that you purchase from Apple, you need to contact the customer service team.

You can find the customer service contact details on the GetHuman website.

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Why Did GetHuman Write "How Do I Return an Item from Apple?"?

After thousands of Apple customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return an Item from Apple? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Apple if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Apple Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Apple in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Return an Item from Apple? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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