How Do I Return an Item to Apple from Their Black Friday Sale?

This help article discusses how to return an item that you purchased during Apple's Black Friday sale. Detailed instructions are included for returning the item both in person and by mail. Apple's return policy is also included, as well as the rules for receiving a refund for your returned item.

Apple offers discounts on many of its most popular electronic items during its yearly Black Friday sale. If you made a Black Friday sale purchase from Apple and afterward realized you need to return it, just read on to learn about Apple's return policy and procedure.

Apple's Return Policy

You have 14 days from the Black Friday sale to make the return. You can only return items that were purchased from an Apple retailer or from Apple online. Apple does not accept returns of items purchased from third party vendors. You need to return the item with all of the accessories and documents that it came with.

You cannot return software that has been opened, software downloads, software upgrades, Apple gift cards, Apple Developer products, and Apple print products.

Once Apple receives your returned item, it begins the refund process. If you paid for the item with a credit or debit card, your bank account will receive the refund within five business days. If you made the purchase by gift card, your refund will be in the form of a gift card. If you paid for the item with your Apple Account Balance then your Apple Account Balance will be refunded.

Making the Return by Mail

  1. Go to Apple's home page.
  2. Click on the Sign In link.
  3. Sign in to your account.
  4. Select the item you wish to return from your Recent Orders list.
  5. Click on the Start a Return link beneath the item you wish to return.
  6. Click on Get Started.
  7. Confirm the item you want to return.
  8. Click on Initiate Return.
  9. Click on Print Return Label.
  10. Package the item you wish to return, using the original packaging if possible.
  11. Attach the label to the package.
  12. Bring the package to the carrier and send it back to Apple.

If you are shipping an item valued at over $2,500 from Puerto Rico to the United States, you need to take the following two steps before beginning the above procedure:

  1. Find the commodity code of the item you are returning here.
  2. File an Export Declaration here.

Making the Return in Person


You can also return the item you purchased to any physical Apple Store. One of the Specialists will help you with the return. Because the item does not have to be shipped, your refund will be processed immediately. To find the nearest Apple Store, use the Apple Retail Store Locator on the Apple website.

If you have any questions about the return, contact Apple's customer service. It has phone, email, chat, and help desk options.

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After thousands of Apple customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return an Item to Apple from Their Black Friday Sale? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Apple if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Apple Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Apple in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Return an Item to Apple from Their Black Friday Sale? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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Asked 18 days ago
Updated 18 days ago
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