How Do I Return an Item to Apple from Their Cyber Monday Sale?

This article talks about how to return an item or items you purchased during Apple's Cyber Monday sale. A set of instructions are included for both returning the item in person and for returning it by mail. Apple's return policy, including the rules for receiving a refund, is given as well.

Apple offers discounts on many popular electronic items during its annual Cyber Monday sale. If you made a Cyber Monday purchase from Apple and then realized that you have to return it, you can learn about Apple's return and refund policy and its return procedure below.

Apple's Return and Refund Policy

You have to make the return within 14 days of the Cyber Monday sale. Only items that were purchased from Apple online or from an Apple store can be returned to Apple. It does not accept the return of anything that you bought from a third party vendor. You must include all of the documents and accessories that came with your purchase when you return it. You cannot return software downloads, upgrades, any software that has been opened, gift cards, Apple print products, and Apple Developer products.

You will receive your return after Apple receives the returned item. If you paid for it using a debit or credit card, you will get your account refunded in five business days. If you used a gift card for the purchase, your will receive a gift card as a refund. If you used your Apple Account Balance to make the purchase then your refund will be applied to your Apple Account Balance.

Making the Return by Mail

  1. If you are shipping an item worth $2,500 or more from Puerto Rico to the U.S. then you need to look up its commodity code here.
  2. If you are shipping an item worth $2,500 or more from Puerto Rico to the U.S. then you need to file an Export Declaration here.
  3. Go to Apple's webpage.
  4. Click on Sign In and sign in to your Apple account.
  5. Select the item that you want to return under Recent Orders.
  6. Click on Start a Return underneath the item you want to return.
  7. Click Get Started.
  8. Confirm.
  9. Click Initiate Return.
  10. Click Print Return Label.
  11. Pack up the item you want to return.
  12. Attach the shipping label.
  13. Mail the package to Apple.

Making the Return in Person


You can also make your return to any Apple Store. One of the Apple Specialists there will help you with it. When you make the return in person, your refund will get processed right away. To find the Apple Store nearest to you, use the Apple Retail Store Locator.

If you have questions, you can contact Apple's customer service department. Phone, chat, email, and help desk options are available.

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Why Did GetHuman Write "How Do I Return an Item to Apple from Their Cyber Monday Sale?"?

After thousands of Apple customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return an Item to Apple from Their Cyber Monday Sale? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Apple if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Apple Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Apple in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Return an Item to Apple from Their Cyber Monday Sale? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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