What Do I Do If My Itunes Gift Card Balance Won’t Load?

Verify that your Internet connection is stable and working if your iTunes gift card balance won't load. Ensure your device and iTunes are up to date. Check the expiration date of the gift card and confirm it is valid. Confirm you are using the correct account. Try redeeming the card on a different device or through a web browser. If the issue persists, contact iTunes Support for assistance.

iTunes gift cards can be a great way to purchase media on the iTunes Store. But if you find that your iTunes gift card never loads into your account, you probably have some questions. If your iTunes gift card balance is unavailable when you try to add it to your purchase, there are a few things that you can try before contacting Apple customer service. Here are the things you can do if your iTunes gift card balance won't load.

1. Check Your Internet Connection

A stable and strong Internet connection is necessary when loading the gift card balance. Without a good internet connection, the gift card balance may not load or an error message might appear. Ensure that you connect your device to a reliable network and that the network has a stable signal. You can check your internet connection by visiting a website or using a speed test app.

2. Ensure Your Device and iTunes Are Up to Date

Outdated software can cause issues with the gift card balance loading. Go to the settings app and look for the software update section to check for updates on your device. For iTunes, open the application, go to the menu bar and select help, then check for updates. An old version of iTunes may not be compatible with the latest updates on the device or the servers resulting in the gift card balance not loading.

3. Check the Card's Expiration Date

Many gift cards have an expiration date, after which you can no longer use them. If the gift card has expired, it will not be valid, and the balance will not load. You can check the expiration date on the card or the receipt you received when you purchased it.

4. Verify That You Have Not Redeemed the Card

If you have already used your card balance, it will not be valid, and the balance will not load.

5. Check That You Are Using the Correct Account

Before redeeming the card, ensure you log in to the correct iTunes account. The account you log in to must be the same account associated with the gift card.

To check the account you are logged in to, go to the iTunes store and click on your account name or icon. It will show you the account details. If you log into the wrong account, log out and try signing in with the correct one.

6. Try the Card on a Different Device or a Web Browser

Sometimes, certain devices or browsers may have compatibility issues with the iTunes gift card redemption process. If the balance is not loading on one device or browser, try redeeming it on a different device or through a different browser.

7. Contact iTunes Support for Assistant

You can contact iTunes Support by visiting the Apple Support website and finding the appropriate contact method for your issue. You can search for a solution on the support page or reach out via phone, email or chat.

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Asked 9 days ago
Updated 9 days ago
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Apple
My iTunes gift card balance won't load
Your iTunes gift card balance won't work

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