AppleCare: iMessage and FaceTime stuck in "waiting for activation"

A simple 5 step guide for solving this common AppleCare problem quickly and effectively by GetHuman

First, make sure that you're connected to a cellular data or Wi-Fi network. If you're using an iPhone, you'll need SMS messaging to activate your phone number with iMessage and FaceTime. Go to Settings > General > Date & Time and make sure that you've set up your time zone correctly.
You can also try turning off, then turning back on i Message and Facetime.
Go to Settings > Messages and turn off iMessage. Go to Settings > FaceTime and turn off FaceTime.
Restart your device.
Turn iMessage and FaceTime back on.
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Author: BenF • May 23rd, 2016

About this Step by Step Guide

After thousands of AppleCare customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: AppleCare: iMessage and FaceTime stuck in "waiting for activation"; I was giving a phone from my uncle passed away it's locked need to know how to get into it; I brought iPhone * plus today with applecare. But, I don't want applecare. Is it possible to my money back ?; sychronize my calender on my phone with my husbands; MacBook Air won't show on Samsung smart tv; New iPhone * is disabled put in too many passwords; When I try to open a link in an email received by my iPad, the entire screen locks up.; I had a laptop with Applecare stolen, and I was told I could move the policy to a new replacement laptop, from the date of the theft.... So we put together this guide to try to help. It has 5 step(s) to it. It takes an average of 8 minutes to get through these steps according to other users, including time spent working through each step and contacting AppleCare. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for AppleCare Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like AppleCare that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our iMessage and FaceTime stuck in "waiting for activation" guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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