If you bought something from Argos and it turned out to be damaged or not what you expected, you may be able to exchange it for the correct item. This article will show you how to do that.
You have 30 days from the day of purchase to initiate the exchange. The item you want to exchange must be unused, undamaged (unless you return it because it was damaged), and have all the parts and accessories it came with. It must also be in its original packaging.
You are also limited in the number of places you can make the exchange. If you purchased the item from an Argos store or an Argos in Sainsbury's, you could bring it to either location. You can bring items picked up from a Sainsbury's collection point to any Argos store, an Argos in Sainsbury's, or a Sainsbury's collection point. Tu clothing and small home delivery items can be brought to an Argos store, an Argos in Sainsbury's, or sent by post. Large home delivery items must have arrangements made by live chat.
Exchanges are made based on stock availability. Argos will try to honor your exchange request, but if the limited stock makes this impossible, then it will instead offer you a refund. If you accept the refund, it will be made in the same form of payment you used to make the purchase.
If you are trying to make an exchange because the item you purchased was damaged or otherwise non-functional, and if an exchange is impossible, contact Argos' Product Support department. They may fix the problem so that your purchased item works properly.
If you need some help working out the exchange, contact an Argos representative by phone, help forum, email, or chat.
After thousands of Argos customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Exchange an Item with Argos? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Argos if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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