You can order a lot of different things from Asda. If something you got from Asda was damaged or not what you expected, you need to learn how to return it and, hopefully, get a refund. Keep reading to learn how.
You can return any Asda purchase for a refund for any reason if you make the return within 30 days of purchase. If the item you are returning is broken or not what was described, you have a year to make the return. You should include the receipt along with your return as proof of purchase. You cannot get a refund for electrical products without a receipt. Music and video games can only be exchanged for equivalent items. You must return your product either to the store you purchased it from or to any Asda Superstore, Asda Living Store, or Asda Supermarket. The only items you can return to Asda Petrol Filling Stations are items you purchased there.
To return your Asda purchase, follow these instructions:
In most cases, your refund will be issued immediately.
If you can't take your return to an Asda store yourself, you can mail it to the following address:
Asda & George Online Returns Dept
Broughton Industrial Estate
Your refund will be issued after Asda receives and processes your return.
If you need any assistance or have questions, you can reach an Asda representative through the company's help forum or by phone.
After thousands of Asda customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return My Asda Order? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Asda if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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