How Do I Return My Asda Order?

You can return almost anything you purchased from Asda for a refund, no questions asked, if you make the return within 30 days after the purchase date. You have longer if the item was damaged. You start the return process online, and ultimately bring the returned items to the store yourself or mail them to the company.

You can order a lot of different things from Asda. If something you got from Asda was damaged or not what you expected, you need to learn how to return it and, hopefully, get a refund. Keep reading to learn how.

Asda Return and Refund Policy

You can return any Asda purchase for a refund for any reason if you make the return within 30 days of purchase. If the item you are returning is broken or not what was described, you have a year to make the return. You should include the receipt along with your return as proof of purchase. You cannot get a refund for electrical products without a receipt. Music and video games can only be exchanged for equivalent items. You must return your product either to the store you purchased it from or to any Asda Superstore, Asda Living Store, or Asda Supermarket. The only items you can return to Asda Petrol Filling Stations are items you purchased there.

Making the Return

To return your Asda purchase, follow these instructions:

  1. Go to Asda's website.
  2. Sign in to your account.
  3. Go to the Manage Your Order page.
  4. Enter your email in the upper text field.
  5. Enter the order number in the lower text field.
  6. Locate the item you want to return.
  7. Click on the Return link and follow any further instructions you are given.
  8. If you no longer have the Returns Form that came with your package, print out a new one.
  9. Package the item you are returning together with the Returns Form and the receipt if you still have it.
  10. Go to the Asda store and leave the package at the click and collect desk.

In most cases, your refund will be issued immediately.

If You Can't Get to a Store

If you can't take your return to an Asda store yourself, you can mail it to the following address:

Asda & George Online Returns Dept
Clipper Logistics
Broughton Industrial Estate
Newark
NG22 9LD

Your refund will be issued after Asda receives and processes your return.

Contacting Asda

If you need any assistance or have questions, you can reach an Asda representative through the company's help forum or by phone.

Why Did GetHuman Write "How Do I Return My Asda Order?"?

After thousands of Asda customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return My Asda Order? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Asda if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Asda Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Asda in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Return My Asda Order? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Asda

Asked a year ago
Updated a year ago
Viewed 273,477 times
Asda
Asda return
Asda refund

What customers are saying about this and similar problems

Hi there I am a staff member and I am wondering what is the head office number or email.
Hi there I am a staff member and I am wondering what is the head office number or email.
HI , MY ORDER FROM YESTERDAY, ORDER NUMBER **************I RETURNED * ITEMS , A TIN O...
i want to return but i lost my recepit i have payment record
I received a parking notice last month which i spoke to asda manager about and was told...
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!