How Do I Return Something to Asos?

Returning items online can feel overwhelming and confusing. If you've recently made a purchase with Asos and need to return it, follow these simple steps.

Oct 25, 2019

ASOS (AsSeenOnScreen) is an online British fashion retailer. The company sells clothes, makeup, and accessories for men and women. Founded in 2000, the organization now sells over 850 brands and ships to 196 countries.

If you have recently purchased an item on ASOS that you wish to return, you have the ability to do so.

As of April 2019, ASOS has updated its return policy to be as hassle-free as possible. US customers can return items for free (as long as the item was not on a final sale). Customers have 45 days to return an item for a refund. However, customers must request a return within 28 days of receiving the item to be eligible for a full refund to the original payment method. If you pass the 28-day timeline, you can still return the item up to 45 days after receiving it, but you will receive ASOS credit instead. For customers that pass the 45-day timeline, refunds and returns are no longer possible. Items that have been visibly worn are not eligible for return. Additionally, ASOS reserves the right to refuse returns for customers that have exceedingly high rates of returns on their orders.

Keep reading for the simple step-by-step instructions on how to return something to ASOS.

Return Through UPS Ground

  1. Go to www.asos.com

  2. Select the person icon in the top right corner and click on 'Sign In.'

  3. You will be asked to sign in to your account with your email address and password. Alternatively, you can log in with your Facebook account, Google account, or Twitter account.

  4. Once you've signed in, hover over the person icon in the top right corner, and click on 'My Orders.'

  5. Select the order you want to return.

  6. Click on 'Returns Information.'

  7. Complete the prompted actions to create a return label. Print the label and stick it onto your return package.

  8. Visit any UPS Ground location in the United States and drop off the package.

  9. You will receive an email from ASOS once the package has been received and processed. ASOS tries to issue all refunds within 14 days of receiving the returned item.

Return Through USPS

  1. Go to www.asos.com

  2. Select the person icon in the top right corner and click on 'Sign In.'

  3. You will be asked to sign in to your account with your email address and password. Alternatively, you can log in with your Facebook account, Google account, or Twitter account.

  4. Once you've signed in, hover over the person icon in the top right corner, and click on 'My Orders.'

  5. Select the order you want to return.

  6. Click on 'Returns Information.'

  7. Complete the prompted actions to create a return label. Print the label and stick it onto your return package.

  8. Visit any United States Postal Office location and drop off the package.

  9. You will receive an email from ASOS once the package has been received and processed. ASOS tries to issue all refunds within 14 days of receiving the returned item.

Email ASOS Customer Service for Assistance

Unfortunately, ASOS doesn't have a phone number or live chat function you can use for assistance. However, if you're having difficulties with your ASOS return, you can email the ASOS customer service team. Make sure to provide your order number and the exact issue you're having with attempting to return the item. It may take several business days to receive a response from ASOS.

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How Do I Return Something to Asos?

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